Alliant Review

Rates and Fees
90/100
Truth in Advertising
90/100
Consumer Reviews
95/100
Customer Support
100/100
5

Best for

Businesses of all sizes are looking for a competitive processor who will work with them to promote and grow their business.

Specializes in

Working with a variety of businesses and offering competitive rates and products to help streamline and increase efficiency in the processing department.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.99% + $0.15(Debit) to 2.99% + $0.15(Credit)

Keyed-in Rate: 2.90% + $0.25

Early Termination Fee : None

Contract Terms:

Month-to-month
Visit Alliant

The company was founded in 2000.

Alliant has regional headquarters in Leesburg, Va, Boise, ID, and Maple Valley, WA.

Charles Mann is listed as both co-founder and CEO of the company.

Alliant Overview

 

Founded in 2000 by former Washington Redskins players Art Monk and Charles Mann, Alliant has set its sights on being on the cutting edge of customer care. They have a wide variety of products and services they offer their clients.

Their stated company vision they will serve their clients with the utmost integrity, work to gain … clients’ trust, and exceed any expectations on performance.

Based on the low number of customer complaints in the past twenty years, it would appear they have taken this company's vision to heart. It helps that the founders came from outside the business industry to offer a new perspective and they have remained at the helm of their ship.

Quick Facts

Head Quarters

Leesburg, Virginia

Year Founded

2000

CEO

Art Monk and Charles Monk - Founders

Employees

20

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Education
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Legal
  • Medical
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business

Alliant Products & Services

 

Hardware and Software

Alliant does not specify what brands of on-site terminals and registers they offer. They do state that they offer a service appropriate for each business. This fits with their company vision.

They also offer both mobile payment hardware and a payment gateway for eCommerce merchants.

Once again, there is no specific mention of what type of products they offer in these areas, other than to state that they are cutting edge and specifically selected to optimize performance for individual business types.

Value-Added Services

Gift Cards - Alliant offers help setting up gift cards to help with customer retention and customer base expansion

Loyalty Cards - Helps develop brand loyalty by offering special rates and deals for customers who utilize the loyalty cards.

ATM Services - Allows customers to access cash from debit and credit cards for use in merchant stores.

Business Loans - Cash advances are borrowed against future credit card transactions and are paid back not on a set monthly amount, but on a scale directly relating to the amount of business funneled through the processor. This money can be used to help grow the business and increase revenue.

Supported Payment Types and Services

It appears that Alliant accepts most payment types. The only payment type not mentioned was contactless pay. This may be available selectively based on the terminal type.

The types the website states as accepted are:

Visa
Mastercard
Discover
American Express
Debit
Electronic Check
Check Guarantee
Gift Card
Pay at Pump
ACH Services
Satellite Connectivity

Alliant Payment Processing

  • ACH Check Transactions
  • Chargeback & Fraud Prevention
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Signature Capture
  • Virtual Terminal

Alliant Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Alliant Advertising & Sales

 
There is no evidence that Alliant uses independent contractors for their marketing. As a result, there are no complaints regarding unethical business practices.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Alliant Pricing, Rates & Fees

 

While there is no direct information as to what a merchant’s options might be in the pricing department, there is evidence that Alliant is a merchant account reseller who works with Chase Merchant Services as a processor.

If this is accurate, merchants working with Alliant will have several pricing options that are most likely variable and based on business type, business volume, and risk level.

Also, if this is the case, there are fees involved with working with Chase Merchant Services. Early termination fees and PCI compliance fees are generally not among those used by this company.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.99% + $0.15(Debit) to 2.99% + $0.15(Credit)

Keyed-in Rate

2.90% + $0.25

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

24 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

Alliant Contract & Terms

Also, based on knowledge of Chase Merchant Services, month-to-month contracts appear to be the norm. As in all contracts, there is a fair amount of negotiating that a merchant can utilize to get the best terms possible.

There are often terms based on the equipment. Whether the equipment is purchased or leased can affect the contract. Also, taking advantage of free equipment can alter the terms.

There is no evidence that Alliant requires long-term contracts and the evidence of no early termination fees supports this.

Contract Length

Month-to-month

Early Termination Fee

None

Alliant Setup & Support

 

It appears setup times vary depending on the services a merchant engages.

24/7 customer support. There are phone, email, and form options on the company website. However, based on the low complaint total, there may be more comprehensive options once a merchant is plugged into the company.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Alliant Complaints, Ratings & Reviews

BBB Rating

A+

Alliant has two separate profiles on the Better Business Bureau website. It appears that two of their offices are listed separately. Neither of them is accredited but appears to be in good standing.

Neither profile has any official complaints or comments on the website.

Other Online Reviews

There are only three available reviews found online. This is a very low total for a company that has been in business for over twenty years. It lends itself to the company taking good care of their clients.

The complaints look to reference unexpected fees. Oftentimes, these are simply overlooked when a merchant signs a new contract.

Ratings

BBB

A+ but is not BBB Accredited. (0 Reviews; 0 Complaints)

Google

5 Stars / 1 Reviews

Facebook

No Recommendations Yet

Yelp

No Reviews

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

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