Adyen Review

Rates and Fees
90/100
Truth in Advertising
95/100
Consumer Reviews
85/100
Customer Support
90/100
4.5

Best for

International merchants who value flexible contracts and want a full-stack solution to payment processing

Specializes in

Global payment processing, omnichannel payments, online payments, marketplace payments, POS equipment and software, integrations

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: Interchange + $0.12

Keyed-in Rate: Interchange + $0.12

Early Termination Fee : $0

Contract Terms:

Month-to-month
Visit Adyen

Adyen is an internationally-focused merchant account provider that’s based out of Amsterdam. The company offers online, mobile, and in-person payment processing options and utilizes an interchange-plus pricing model. Adyen works with some of the biggest names in tech, including Microsoft, Pinterest, Uber, Spotify, and eBay.

Adyen Overview

 

Adyen says that it was built around the goal of providing “frictionless” payments to merchants at a global scale. The company is especially good for merchants with established businesses who are looking to expand into new markets. 

Adyen markets itself as a “full-stack” payment service provider, which means that it handles every aspect of a merchant’s payment processing needs. The company lives up to this with its impressive array of product offerings. Adyen provides omnichannel payments, marketplace payments, POS equipment, POS software, and more.

The company also uses contracts and costs that are favorable towards merchants. Adyen prefers an interchange-plus pricing model and varying rates for different types of payment methods. The company favors a month-to-month contract with no cancellation fee.

Quick Facts

Head Quarters

Amsterdam, Netherlands

Year Founded

2006

CEO

Pieter van der Does

Employees

1650

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Airlines
  • Clothing & Apparel
  • Convenience Store
  • Educational Seminars
  • Electronics
  • Gaming
  • Healthcare
  • Hosting
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Travel
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • High Volume
  • Information
  • Mobile
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business

Adyen Products & Services

 

Global payment processing with local customization options


One of the key differentiating features for Adyen’s service is its ability to process a variety of payment methods at a global scale. The company makes it possible for merchants to expand into new marketplaces without having to worry as much about how they will accept payments in a new currency. Adyen enables merchants to reduce their fees and increase their authorization rates for international transactions.

Omnichannel payments

Adyen also makes it possible for merchants to accept payments anywhere they interact with their customers. For example, the company’s omnichannel payment solutions work in online stores, in mobile applications, and in brick-and-mortar stores. The data collected from all of these channels are then integrated back into a single system to make the reporting process easier.

POS equipment and software

Merchants can also get their POS equipment and software through Adyen. The company has a variety of hardware options available, including portable and handheld options. And merchants who use Adyen have several different POS software to choose from.

Adyen Payment Processing

  • Chargeback & Fraud Prevention
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Adyen Billing & Invoicing

  • Contact Database
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Adyen Advertising & Sales

 
Adyen doesn’t use independent sales agents to market its products, which is good for merchants, as the practice is regularly associated with poor sales experiences. Instead, the company markets its services through web-based advertising and strategic partnerships. Adyen has an in-house sales team that it relies on to sign up new merchants.

Adyen is also very straightforward with its pricing. It lists many of the fees and contractual terms that merchants should expect on its website. The company isn’t known for advertising deceptive rates or terms. In this regard, they’re much better than many other merchant account providers.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Adyen Pricing, Rates & Fees

 

Adyen uses an interchange-plus pricing structure for all of the payments that it processes. Generally, merchants are charged the interchange rate + $0.12 per transaction. But your fees can be a bit higher when you process credit card payments, or Google and Apple Pay transactions through Adyen. For these, Adyen charges a 3.95% rate plus $0.12 per transaction.

The good news for merchants is that Adyen doesn’t charge a PCI compliance fee or any monthly “membership” costs, as many other merchant account providers do. However, the company does have a monthly minimum of $120 or 1,000 transactions.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Interchange + $0.12

Keyed-in Rate

Interchange + $0.12

Mobile Payment Rate

Interchange + $0.12

Virtual Terminal Rate

Interchange + $0.12

Monthly Fee

$0

Payment Gateway Fee

Batch Fee

Early Termination Fee

$0

PCI Compliance Fee

$0

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

Monthly Minimum

$120

Statement Fee

Adyen Contract & Terms

Adyen’s contracts are some of the most merchant-favorable in the industry. The company uses a month-to-month agreement with no early termination fee. So it’s pretty easy for a merchant to try Adyen without having to commit to a long-term deal. Instead, either party is free to cancel the agreement by providing at least 60 days’ notice in writing.

It’s also worth mentioning that Adyen tries to steer clear of high-risk merchants as much as possible. So if a merchant has too many chargebacks in a month, then the company may invoke a contractual right to eliminate the merchant agreement immediately. The threshold for this is typically about 0.5% of the total transaction volume.

Contract Length

Month-to-month

Early Termination Fee

$0

Adyen Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Dedicated Account Manager
  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Adyen Complaints, Ratings & Reviews

Adyen has received mixed reviews online. The company has an A rating with the Better Business Bureau, a 1.6/5 rating with TrustPilot, and a 4/5 rating with G2. Some of the main themes of negative Adyen reviews include poor customer service, a challenging setup process, and hidden fees.

Positive reviews highlight some of the things that merchants love about Adyen. These reviews tend to focus on the monthly contracts with no termination fees, the company’s international focus, and its helpful customer support staff. Ultimately, the reviews for Adyen are a bit of a mixed bag.

Ratings

BBB

C, Adyen is not BBB Accredited (1 Review; 3 Complaints)

Google

3.7 Stars / 3 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

50+

Total Online Complaints

<10

Lawsuits

None

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