E-commerce companies, SaaS companies, "high-risk businesses", & established small/medium businesses ($500,000+ in annual sales)
Easy Pay Direct has unique gateway software and banking solutions to optimize payments for eCommerce, SaaS, information products, supplements, and CBD amongst other verticals.
Setup Fee: $99
Monthly Fee: $24.95
Swipe Rate: 1.59% + $0.17
Keyed-in Rate: 2.39% + $0.29
Early Termination Fee: $0 (domestic accounts)
With a primary focus on the high-risk space, and over 60,000 merchants served, Easy Pay Direct is our foremost pick for industry leadership in high risk merchant processing.
They eat, live and breathe high risk, and have a track record for getting merchant accounts approved that most providers would fall short on. Including:
That kind of acumen is nearly impossible to find, even in the high risk space.
Easy Pay Direct works with a number of very well-known & respected high risk businesses, including Tony Robbins, CUTCO, and Sam Cart.
If you only have time to evaluate one provider, Easy Pay Direct is our recommendation.
eMerchantBroker is best for any size business that is considered high-risk. It's considered one of the top payment processors for high-risk businesses that would otherwise have difficulty finding a standard merchant account provider.
eMerchantBroker specializes in credit repair, collections agencies, adult websites, travel and timeshare, firearms and guns, bankruptcy and bad credit, online and in-person smoke shops. They also work with electronic cigarettes and other companies that fit into the high-risk merchant account category.
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: 3.00% + $0.15
Keyed-in Rate: 4.00% + $0.25
Early Termination Fee: Up to $595
E Merchant Broker is another great choice for high-risk specialized merchant account providers.
They don’t offer an overly large range of hardware options or additional services that many other MSPs do, but they do provide the primary things that most businesses would want.
Some of these foundational services include: merchant accounts, check processing services, chargeback minimization, and merchant funding options like merchant cash advances. One thing that EMB seems to lack is hardware. There is no mention on their website of card terminals, POS systems, or mobile processing tech.
Like Easy Pay Direct, they do have a proprietary payment gateway, called eMB Gateway, but also provide integrations to other payment gateways if preferred.
E Merchant broker works with thousands of merchants, and boasts a 95% approval rate on merchant account applications. That’s difficult to verify and even more difficult to follow through with. Kind of make us go “hmmm..”
High Risk Merchants
High Risk Merchants and International Processing
Setup Fee: Unknown
Monthly Fee: Unknown
Swipe Rate: Unknown
Keyed-in Rate: Unknown
Early Termination Fee: Unknown
SMB Global Payments is a merchant account provider that specializes in customized payment processing solutions for high risk domestic and international businesses. In other words, they are similar to our top 2 recommendations in that they are specialists in the high risk space.
SMB Global Payments boasts a diverse portfolio of domestic banking relationships to get high risk merchants approved. SMB Global Payments also provides solutions for international and high risk businesses in the form of offshore merchant accounts. Offshore accounts have broader underwriting guidelines and higher processing volume caps, which benefits merchants in hard-to-place domestic industries or international businesses located outside the US.
Additionally, SMB Global Payments offers small business loans for high risk merchants via Lendio (a small business loan marketplace).
SMB Global also provides some nice features such as: ACH processing solutions for eCommerce, MOTO, and in-person high risk domestic and international businesses, Chargeback prevention help and small business loans.
They don’t seem to have their own proprietary gateway however, like EPD & EMB above.
High-risk B2B, eCommerce, and retail businesses.
Online gateways, on-site terminals, mobile SDKs, and customized eCommerce payment services for high-risk merchants.
Setup Fee: Free
Monthly Fee: Undisclosed
Swipe Rate: 1.00% - 4.99%+
Keyed-in Rate: 1.00% - 4.99%+
Early Termination Fee: Undisclosed
PayKings is another great option for high risk businesses to evaluate when deciding on a merchant account provider.
We recommend PayKings as #4 on our list because they are primarily focused on high risk merchant account services, have been in business for around 10 years, and like the other recommends to this point – they have a solid track record of working with a number of clients.
Although there is nothing exemplary that stands out about them that we could find which would crack them into the top 3 spots, there are also no real red flags that stand out either.
Setup Fee: None
Monthly Fee: None
Swipe Rate: Unknown
Keyed-in Rate: Unknown
Early Termination Fee: Unknown
Unlike the previous recommendations on our list, Payment Cloud is not a high-risk first specialized merchant services provider.
They discuss a wider range of clients that they work with on their homepage, from pizza shops to ecommerce companies to the Fortune 100 (although unclear how many of the Fortune 100 companies do business with them).
That being said, we wanted to include them here solely for the reason that they have been in the game for a long time, have built a large client base, and do provide high risk account services.
They have a large network of MSP partners, claiming that over 80% of “the top digital ISOs” use their “hard-to-place program”. That being said, it’s not a factoid to stake your whole business on.
We recommend digging deep into “Consideration 1: Expertise” before moving forward with Payment Cloud. But if you like their offering, and they have experience with your specific business type, they may be a good option for you.
Retail, eCommerce, Non-Profit, Mobile.
Card processing, Mobile phone processing, Virtual Terminal, Recurring billing, Online payment gateway. Merchant cash advance.
Setup Fee: $0
Monthly Fee: $5 for Advanced Setup
Early Termination Fee: $0
Okay this recommendation is a total fake-out. And if you read the buyer’s guide above – you should have caught this!
If you did, congratulations you are now more informed about merchant services than 99% of high risk business owners.
PayPal is absolutely not a good option for high risk businesses, because they are a merchant account aggregator, remember?
We put this in here because so many other review sites online list PayPal and Stripe as recommendations for high-risk merchant accounts, and if you see a website doing this it should be a gigantic red flag that they are completely full of sh¡t.
Stick with recommendations 1-5 when doing your initial provider shopping, and you will do great.
Let’s begin with understanding “high risk”.
Although the term may sound abrasive at first, don’t let the phrase “high risk” bother you.
There are many reasons why businesses are classified as high risk, and most of them aren’t as “bad” as the term high-risk makes them sound.
We all know that credit card companies (VISA, MC, etc.) want to protect their customers (ie: the people with the credit cards) because they make them the big bucks.
So, these card companies give their customers the ability to dispute fraudulent transactions, make chargebacks on purchases they don’t want anymore, and provide their card holders with whatever peace of mind they need to wield this little piece of plastic.
A little piece of plastic that allows people, in many cases, to spend way more money than they actually have.
So where does risk come into the picture?
What happens when a consumer isn’t happy with a purchase she made and decides to file a chargeback?
The business owner (aka merchant, aka YOU) gets stuck with the bill.
But if that business is no longer solvent, or disappears, then the merchant services provider (MSP) has to pony up the cash to cover the loss.
That’s where “risk” comes into play on the MSP side.
Statistically, some industries are more “risky” than others, like: firearms, bail bonds, marijuanna, etc.
Statistically, some businesses are more prone to fraud, like: businesses who accept payments online when there is no physical person there to verify as the proper card owner, or
Statistically, some business are more likely to have chargebacks, like: businesses who auto-enroll customers into monthly payments after their first purchase
Statistically, some business models are more likely to have chargebacks, like: businesses whose services are subjective in quality .. “I purchased a website from this guy, but I don’t like it at all.”
These are some of the reasons why a business might be called “high risk” and, as a matter of fact, they simply have more chargebacks and more fraud.
It doesn’t make them bad or wrong – just more risky for a merchant account provider to let them wield the power of credit.
So then… What’s a High Risk Merchant Account?
A high-risk merchant account is a payment processing account designed to accommodate businesses that, statistically, are financially less predictable, overly prone to disputes/chargebacks and pose an elevated degree of potential loss to the merchant service provider and bank that supplies them with the technology & infrastructure to accept payments.
When we talk about getting a high risk merchant account, all that really means is finding a company who will give your business the tools it needs to accept credit card payments from your customer, whether in-person or online.
Pro tip: You want this to be a strong partnership. One where the MSP knows your business intimately, and you have a strong relationship with the MSP as well.
When a merchant service provider (also commonly referred to as a merchant account provider, credit card processor, or simply merchant processor) partners with a business, it serves a few primary purposes:
In order to provide these services for business owners, MSPs charge fees. No news there. And when merchants are in the high-risk categories, the fees are higher.
Take car insurance for example, if you have a history of getting into a lot of accidents and you drive a really expensive car your insurance fees will be higher than average.
The same goes with merchant accounts. If your business, industry or marketing model is considered “high risk” you will have more limitations, fees, etc. when it comes to payment processing.
So… If high risk merchant accounts are more expensive, why choose one?
Let’s talk for a second about the benefits of high risk merchant accounts.
As a business owner a seemingly logical enough question to ask yourself now is “why would I choose an account when I know the fees are going to be higher?”
The best way to answer that question is with this question: How long could your business survive without the ability to accept payments other than cash or check?
In addition to mitigating risk for the merchant account provider, high risk merchant accounts insulate YOU from business risks as well.
Most business owners are unaware of this fact (or completely ignorant to high-risk vs. low-risk in the first place) and will simply choose an MSP that is fast to get setup on and has low fees, like Paypal.
Sounds great, but the problem is really what happens when (not if, but when) something in your day-to-day business operations (or your industry or marketing model at large) flags their system.
And the next thing you know your account is frozen, or closed.
You’re unable to accept credit card payments for a day. Maybe 2 days. Maybe a week. Maybe longer.
Your only recourse is to hop on chat support with someone from India who clearly doesn’t know or care what is going on, and hope that they’ll have the authority to turn your account back on (good luck).
So the real benefits of choosing a high risk merchant account provider (when your business is in fact on the risk spectrum) is that they prepare for all of this before your account is created.
Note: If you're a smaller business, or just getting started, you may want to check out our recommendations for the best credit card processors for small business.
First let’s clear up a very common misconception that 99% of high-risk business owners make. The mistake is opening an account with a company like Paypal, Stripe or Square and thinking they have a merchant account – after all you can accept payments, right?
These companies allow you to use their merchant accounts. They are called merchant account aggregators. They know nothing about your company: what you sell, how you sell it, how you deliver it, if you deliver it.
They bank on the idea that if someone is committing fraud, they can simply shut down the account and freeze your money – happens every day. They let you set up accounts fast, and shut them down even faster.
So, the primary benefit of choosing a high risk merchant account provider, when your business is in-fact on the risk spectrum, is peace of mind that you can continue business operations in the face of fraud, out-of-the-ordinary activity, or a handful of other reasons.
How? With good underwriting.
The biggest “trick” to getting a reliable merchant account is by working with a provider who fully understands your business, and truly wants to work with you.
MSPs who do their proper due diligence to understand you can help protect you. If they know what to expect, they will be much less likely to close or freeze your account when things, inevitably, happen.
Inevitably? Well after all, you are high risk business, so there is a high chance something is going to happen.
Underwriting prepares your MSP, and you, for this inevitability.
There are many factors that constitute high risk. Let’s take a look at a list of some of the high risk factors that may classify your business as a “high risk merchant”.
In addition to these factors, there are many industries and business models that are considered high-risk by default, whether or not they fit the above list of factors.
If your business falls into one of these categories, you may be considered high-risk.
Note that some of these high-risk categories are quite large industries on their own, and may have individual nuances in their own right when it comes to payment processing.
Some MSPs specialize in these specific niches under the high-risk umbrella. If your business falls into one of these categories, please consider the high risk merchant account providers we have listed below, but also look into our individual review articles for high risk providers by industry/category.
Getting a high-risk merchant account is a two-way street. Most of what we have discussed comes from the side of MSPs evaluating the business for potential risk, but as a business owner there are some things you need to consider when choosing a provider.
After all, if you choose a provider that is the wrong fit for your business, you could wind up paying higher than necessary fees, ending up with an account closure, or being incorrectly added to the TMF list.
Protect your business, and consider these items when making your decision:
How much experience does the MSP have with high risk, your industry, and your specific business type? How long have they been around?
Are they able to give you any specific case studies or expert information about other clients they have worked with to understand some of the common difficulties you might encounter – and help prepare you for them in advance?
What kinds of features & solutions do they provide in addition to a merchant account? Like gateways, fraud screening, decline salvage, transaction routing, reporting, etc.
How much previous history has your business had with processing credit card transactions? Do you have information about key high risk indicators for your business, like your chargeback ratio, volatility of monthly revenue, etc.?
Is the MSP you are looking to work with able to customize their service offering to your specific needs?
How much cash do you need to keep in rolling reserves for your account to stay solvent? (more info on rolling reserves here).
Now that you know what things to consider when evaluating your merchant account provider, let’s look at how to prepare for what to expect when signing up.
Not all merchants get approved for merchant accounts. But, like anything else in business, if you come prepared you will give your new MSP partner confidence that you have your ducks in a row, and make their life (and trust in you) easier.
Do your best to present yourself as helpful as possible and make sure they see you as a credible business person.
Let’s first take a look at the application process, and then our recommendations for what you can prepare to give yourself the smoothest possible ride.
Think of the application process as an opportunity to paint a clear, solid picture of your business for the underwriter.
You either need the knowledge to paint this picture yourself , or you need someone to help do it for you – before you submit the application and documents to an underwriter / processor.
You only have one chance to make a good first impression.
Your goal is to have an underwriter pick up your application packet, scan it and quickly evaluate it as a solid, lower risk business – or at least a business model that is very well thought out and constructed.
In addition to the initial submission, it’s incredibly important to know how to interact with underwriters. They’re really just looking for reasons to decline applications, so if you don’t have someone that is working with underwriting departments for you, it’s very important that you tread lightly through this process.
Let’s take a look at what you need to prepare to get this part done right.
It’s time to prepare for your big moment, so let’s run through some tips that will help you get off on the right foot.
As a general rule, underwriters like businesses to have “skin in the game”.
This could be showing that you have a physical location, personal reputation clearly tied to your business, personal investment into the company, inventory, etc.
They want to make sure that you’re committed to your business through-and-through.
Outsourcing has become the catch phrase of the new entrepreneur. But for the same reason it’s attractive to entrepreneurs, it’s dangerous for processors; it’s “hands off”.
If your entire business is built around a fulfillment house that ships products for you, how much control do you truly have? What happens if that company goes out of business? What will your customers do if they don’t get their product for a week, a month or even longer?
Chargebacks will happen.
The challenge for underwriters is that they now need to consider the fulfillment house as well as your business.
Similar to having skin in the game, do you have an onshore team? Are you responsible for the wellbeing of people’s families that know you and live in your community?
As a marketer, there’s a wide spectrum of ways to market a product or service. These range from “straightforward” to “super tricky” and a great deal of gray in between.
Having free trials that automatically bill your clients after X amount of time (also called “Negative Options”), or auto-checking a box on an order form that puts someone into a monthly recurring charge (also called “Forced Continuity”) – no matter how visible that box is – will lead to confused, upset customers.
Using tricky marketing tactics tends to lead to higher chargebacks. Underwriters don’t like this.
Pro tip: Facebook doesn’t like their advertisers being tricky either. Check out Facebook advertising guidelines for ideas of what to AVOID if you want to stay in the “not tricky” category.
If you had a bankruptcy, have poor credit, have a judgment against you, have no credit or recently had unusually high returns or chargebacks for some reason – offer an explanation up front.
Please note: This is very much a case by case basis and it’s very helpful to have guidance here as each situation varies. Just like with the law, sometimes what you say can work against you.
That being said, if you don’t have guidance, the general rule of thumb here is to offer information so the underwriter (or whoever is preparing your package) doesn’t have to dig for it and come to their own conclusions.
Underwriters review your credit, your business credit, your state and federal organization filings, other processor’s lists and often your bank statements – there’s a lot of information there.
You should assume your underwriter is going to see those “black marks” and make their own judgments if you don’t offer any explanation up front.
Don’t ever ask an underwriter “why” they’re asking for information. This immediately puts them on the defensive.
You want to massage this situation – give them every reason possible to approve your account. If they think of you as an open book, they will inherently have more trust in you.
One of the first things underwriters look at is the amount of volume being requested. It’s very common for business owners to get defensive and “tell underwriters” how much they’ll be processing.
A couple important notes:
First, the monthly volume that you list on an application is a request for volume – not a demand.
Second, that number can always be the same or slightly higher than what your current volume is.
But if you don’t have any history or are currently doing low volume and anticipate a big spike in volume, it’s really important to know the correct amount to request & how to get to the volume you need.
For example, If you’re a brand new business or only processing $10,000 a month and you indicate that you’ll be processing a million dollars next month – underwriters will need to see evidence as to why that’s possible.
They’ll also want to see a whole host of information to show that you’re financially stable enough to go on the hook for a million dollars in the next 30 days (tax returns, financials, bank statements etc).
You’re FAR better off putting the most conservative numbers you can on your applications and growing slowly.
Asking for a significant increase in volume from your current level raises a flag for underwriters.
If you’re 100% sure you’ll be growing at that pace, we highly encourage you to work with someone that has experience navigating the underwriting process.