WorldPay Review

Rates and Fees
60/100
Truth in Advertising
40/100
Consumer Reviews
40/100
Customer Support
40/100
2.5

Best for

Businesses large or small from many different countries seeking a large payment processing company with an international presence.

Specializes in

WorldPay provides payment processing services to companies all over the world, but it specializes in the UK and Europe.

Pricing Summary

Setup Fee: $50

Monthly Fee: £19.95

Swipe Rate: 2.90% + $0.30

Keyed-in Rate: 3.30% + $0.30

Early Termination Fee : Up To $295

Contract Terms:

Visit WorldPay

WorldPay was originally founded in the U.K. under the name Streamline.

This very large company specializes in U.K. and European businesses but works with companies in over forty countries including the U.S.

Charles Drucker is the current president and CEO.

WorldPay Overview

 

WorldPay has been through significant growth and changes since it was started as a U.K. company in 1989. Several years after its founding, the name of the company was changed from Streamline to WorldPay.

In 2001, WorldPay had expanded its services to clients located in the U.S. Shortly after this, the company was purchased by the Royal Bank of Scotland and rebranded to RBS Worldpay. However, the Royal Bank of Scotland sold its shares of the company in 2010 and the company went back to being known as simply “WorldPay”.

Vantiv purchased the company in 2017 and consolidated its current brands and offerings into WorldPay.

In 2019, the company was purchased by Fidelity National Information Services, Inc.

As the name suggests, this is an international company. Founded in the U.K., the company still specializes in the U.K. and European accounts, but it has an international presence in forty different countries including the U.S.

The current president and CEO is Charles Drucker.

The company’s current headquarters are in Symmes Township, Ohio.

Quick Facts

Head Quarters

London, UK

Year Founded

1989 (as Streamline)

CEO

Charles Drucker

Employees

5000

Merchant Provider Risk Tolerance

What We Like

Works with businesses of any size around the world including the United States.

Specializes in businesses in the United Kingdom and Europe.

Interchange plus pricing available.

Customer support is available every day around the clock.

Offers value added services.

What We Don't Like

Monthly fee.

Set up Fee

Early termination fee.

Employs independent sales agents.

Three year contract that automatically renews.

Industries Served

  • Accounting & Tax Prep
  • Airlines
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Legal
  • Marketing Agency
  • Medical
  • Moving Companies
  • Personal Service
  • Pharmaceutical
  • Property Management
  • SAAS
  • Self Defense, Tasers & Stun Guns
  • SEO & SEM Services
  • Sports Betting Advice
  • Telemedicine
  • Travel

Business Types Served

  • B2B
  • Digital Downloads
  • Ecommerce
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mobile
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

WorldPay Products & Services

 

Hardware & Software

WorldPay offers:


Countertop terminals, to buy or lease. Information on specific brands was not available at this time.

Smart terminals – some of the models available include Carbon 10, Carbon 8, and PaxA920.

Virtual terminals – turn your computer into a credit card machine, for an additional fee.

Payment gateways – customers can use a payment gateway for ecommerce. Typically this is provided at extra cost, though the specific fee is not outlined.

Mobile payments – WorldPay uses SwipeSimple to provide services for mobile transactions.

POS systems – WorldPay’s POS software is compatible with many POS systems.

Online shopping cart – WorldPay partners with BigCommerce to provide this service.

Value-Added Services

Some additional services that WorldPay provides are:

Fast Access Funding – allows customers to get their card pay deposits sooner.

Security Suite – a host of security features are available, although it is unclear if these are available with all plans or if they cost extra.

Data Reporting & Analytics – WorldPay’s analytics tool is known as iQ, and a basic subscription is included in every plan. Advanced analytics is available for a fee.

Loyalty and gift cards – this tool to reward customers is standard for most payment processing services.

ATM services – contact WorldPay for rates and services provided.

Supported Payment Types & Services

As a large and international organization, WorldPay accepts many forms of payment including:

Discover
Mastercard
American Express
Check
Mobile Pay

The company can handle payment processing for multiple different currencies.

WorldPay Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Gift Card Management
  • Mobile Card Reader
  • Mobile Commerce
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Retail Payment Processing
  • Returns Management
  • Shopping Cart Integration
  • Shopping Cart Provided
  • Virtual Terminal

WorldPay Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

WorldPay Advertising & Sales

 
WorldPay uses both inside sales staff and outside salespeople, or resellers. There is some indication based on online reviews that salespeople may have not been clear on all the contract terms, as many customers seemed surprised by hidden fees and higher prices than they anticipated.

The company website does appear to accurately represent the contract and terms.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Somewhat

WorldPay Pricing, Rates & Fees

 

WorldPay offers rates from 2.7% for qualified customers, to 2.9% for swiped transactions and 3.3% for keyed transactions. Every transaction also comes with a $0.30 fee.

Customers who use a virtual terminal will pay anywhere from 1% to 4%.

In addition to rates per transaction, customers are also obligated to pay certain fees, including a monthly PCI Compliance fee of $15-$25. Contracts also include an early termination fee of $295.

Pricing at a Glance

Pricing Model

Swiped Rate

2.90% + $0.30

Keyed-in Rate

3.30% + $0.30

Mobile Payment Rate

Virtual Terminal Rate

Monthly Fee

£19.95

Payment Gateway Fee

Batch Fee

Early Termination Fee

Up To $295

PCI Compliance Fee

Equipment Lease Terms

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$50

Gateway Setup Fee

Annual Fee

Monthly Minimum

Statement Fee

WorldPay Contract & Terms

Customers are provided with a three-year contract that will automatically renew unless canceled at least 90 days before the renewal date. There is an early termination fee for canceling the contract early.

Customers can also lease equipment through WorldPay. The lease terms are for 12-48 months with an option to purchase the equipment outright at the end of the term.

Contract Length

Early Termination Fee

Up To $295

WorldPay Setup & Support

 

There are not a lot of details about the typical setup.

Worldpay offers phone and email support. There are some online reports of poor or slow customer service.

Setup Highlights

  • Documentation / Knowledge Base
  • In Person
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

WorldPay Complaints, Ratings & Reviews

BBB Rating

WorldPay has a non-accredited account on Better Business Bureau. The company has only a one-star rating out of sixteen reviews. There are some very negative comments about the company including complaints about overcharging and poor customer service.

Other Online Reviews

There are several negative online reviews of WorldPay. On TrustPilot, the company has an average rating of 2.5 out of 5 with hundreds of 1-star reviews.

Common complaints include poor customer service, shady sales practices, and surprise fees or overcharging.

Ratings

BBB

A+ (256 Complaints)

Google

3.5 Stars / 16 Reviews

Facebook

N/A

Yelp

1 Star / 61 Reviews (Vantiv)

Reviews

Total Online Reviews

2000+

Total Online Complaints

400+

Lawsuits

2

WorldPay Alternatives

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