Square Register Review

Rates and Fees
80/100
Truth in Advertising
100/100
Consumer Reviews
75/100
Customer Support
65/100
3.5

Best for

Square Register is best for small to mid-sized brick and mortar retail, restaurant, and hospitality industry businesses.

Specializes in

Square Register is specifically a cloud-based point of sale (POS) hardware offering by Square, the parent company, that easily integrates other peripherals needed by merchants depending on industry and Square's payment processing service. Square Register comes pre-loaded with the Square POS software. Merchants can handle inventory management, set sales tax rates, manage employees and reporting and analytics. For service businesses such as restaurants, merchants can add the functionality of tips, tabs, and sending orders to the kitchen.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: 2.6% + $0.10

Keyed-in Rate: 2.6% + $0.10

Early Termination Fee : None

Contract Terms:

Month-to-month 1 Year
Visit Square Register

Square Register is a dual-screen POS hardware introduced by Square in 2017. The product is a sleekly designed, features-heavy, easy to set up, and reasonably priced POS device that can be easily used for multiple industries by plugging in the compatible peripherals.

The Square Register lets merchants accept EMV, mag-stripe, NFC cards, Apple Pay, Google Pay, and Samsung Pay.

Square Register Overview

 

Square Register is a dual-screen POS hardware introduced by Square in 2017. The product is best suited for the Retail, restaurant, and hospitality industry and can be an all-in-one solution for small to mid-sized businesses' operational needs. Various reviews and online forums have touted the product's sleek design and, as is the case with all Square products, a speedy setup.

However, a drawback of that quick setup is that merchants instantly get set up for payment processing with the pertinent due diligence and vetting done after the fact. Square flags nefarious and suspicious activity by tracking transaction size, among other regulations, and placing a fund hold on those transactions.

Although a common practice in the payment processing industry and particularly for high-risk merchants, the shortcoming with Square's methodology is that it has to do that with all merchants, often regardless of risk-profile. This results in a high rate of fund-holds and releases to transactions that should not have had a fund hold placed on them.

Another weakness in the Square Register offering is limited phone support, which requires a unique code obtained from Square's website to activate a live support call.

Quick Facts

Head Quarters

San Francisco, CA

Year Founded

2009

CEO

Jack Dorsey

Employees

3835

Merchant Provider Risk Tolerance

What We Like

Set up in minutes

Cost-effective

Feature-rich

Access to App Marketplace

What We Don't Like

Fund holds are still an issue

Occasional software bugs

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Property Management
  • SAAS
  • SEO & SEM Services
  • Thrift Store

Business Types Served

  • Ecommerce
  • Low Risk
  • Mobile
  • Mom & Pop
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Square Register Products & Services

 

Square Register: a dual-screen cloud-based POS device. Merchants can handle inventory management, set sales tax rates, manage employees and reporting and analytics. For service businesses such as restaurants, merchants can add the functionality of tips, tabs, and sending orders to the kitchen.

Tertiary Services – Square Register also lets merchants easily integrate industry-specific add-ons offered by Square at additional cost, such as:

Square Payroll – combine the time tracking tool in Square Register with payroll processing provided by Square, shown in select states

Square Retail offers more advanced functions such as inventory management for multiple locations, purchase orders, calculating COGS, and P&L projections.

Square Restaurant gives merchants the ability to manage table layouts and ordering based on food courses available.

Square Register Payment Processing

  • Contactless NFC
  • Credit Card Processing
  • Debit Card Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Payments App
  • Online Payments
  • POS Equipment

Square Register Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Square Register Advertising & Sales

 
We did not find any complaints against Square Register for aggressive sales tactics. One of the best features of having a Square Register is the transparent and straightforward pricing that the company provides. That practice has become a hallmark of Square's reputation for all its products and services.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

Square Register Pricing, Rates & Fees

 

Square Register pricing and fees are as follows;

Swiped Rate and Keyed-In Rate – 2.6% + $0.10

Early Termination Fee – None

Equipment purchase terms – Square Register costs $799 or $39/month for 24 months.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

2.6% + $0.10

Keyed-in Rate

2.6% + $0.10

Mobile Payment Rate

Virtual Terminal Rate

2.6% + $0.10

Monthly Fee

$0

Payment Gateway Fee

Batch Fee

None

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

$799 or $39 Per Month over 24 Months

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

None

Annual Fee

Monthly Minimum

$0

Statement Fee

Square Register Contract & Terms

The payment processing rates associated with Square Register are reasonable. The biggest draw of the service is the ease and speed with which merchants are set up.

Since Square Register specializes in a POS device, it is essential to note that there are no lease options. The pricing is straightforward, transparent, and competitive for the product.

Contract Length

Month-to-month1 Year

Early Termination Fee

None

Square Register Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Square Register Complaints, Ratings & Reviews

Square Register does not have its dedicated review with the Better Business Bureau (BBB). The parent company, Square, does and is assigned a rating of A+. There are numerous complaints against Square; 5,046 in the last 36 months and 3,449 in the previous 12 months. It is important to note that this is for the parent and not Square Register.

The complaints that are often listed that may apply to Square Register owners are regarding the sudden account holds without notice or reason and the complexity of getting a live person for phone support.

Ratings

BBB

A(4,644 complaints)

Google

N/A

Facebook

No Reviews yet

Yelp

N/A

Reviews

Total Online Reviews

5,000+

Total Online Complaints

2,000+

Lawsuits

None

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