Best for
Merchants in search of a merchant account provider that offers omnichannel payment processing.
Specializes in
Pineapple Payments specializes in providing a full range of terminal and software-based payment processing services for its merchant customers. The company offers its own proprietary technology that includes in-house development and integration.
Pricing Summary
Setup Fee: N/A
Monthly Fee: N/A
Swipe Rate: Interchange-Plus
Keyed-in Rate: Interchange-Plus
Early Termination Fee : Up to $495
Contract Terms:
Pineapple Payments has been in business since 2016 and its headquarters is located in Pittsburgh, Pennsylvania.
The company’s CEO is Brian Shanahan and Pineapple Payments is a registered ISO of Wells Fargo Bank and Deutsche Bank Trust Company Americas.
Pineapple Payments offers omnichannel payment processing services through its relationships with companies like First Data, TSYS and Worldpay.
Pineapple Payments was founded in 2016 as a merchant account provider and ISO that offers omnichannel payment options as well as a full suite of terminals and software-based payment processing services.
This company has partnered with First Data, TSYS and Worldpay in order to offer multiple payment options for merchants’ customers.
Pineapple Payments’ CEO is Brian Shanahan, who is the former CEO of CardConnect. The company is located in Pittsburgh, Pennsylvania.
Pineapple Payments acquired Payline Data in 2017, at which time the company brought on close to 10,000 additional merchants for a combined annual processing volume of more than $2 billion. In 2019, Pineapple Payments also acquired Beacon Payments and CardChamp.
This company uses advanced and proprietary payment technology to provide merchants with the payment processing services they need.
Head Quarters
11 Stanwix St #1202, Pittsburgh, PA 15222, USA
Year Founded
2016
CEO
Brian Shanahan
Employees
55
Merchant Provider Risk Tolerance
Big company with many in-house perks.
Charitable roundup options for customers.
Accepts all major forms of payment.
Extensive tech support.
Limited complaints with quick resolution.
No information on contract length or terms.
They use independent contractors for marketing.
Additional rates and fees are not clearly stated.
Setup time unknown.
No reviews available outside main website.
Hardware & Software
Pineapple Payments offers its own proprietary technology to its merchant customers. Transax is a type of software developed in-house. It has a robust platform with many features to make accepting payments simple for merchants. Transax is built to scale each business and device it operates on.
Additionally, Pineapple Payments offers:
Virtual terminals
Integrated terminals
Bundle payment processing
Recurring payments and installment payments
Invoice management
A mobile app (iOS or Android)
Shopping cart and ecommerce platforms
Value Added Services
Pineapple Payments has several value added services available for its merchant customers. They include the following:
Financial investment opportunities, which include charitable giveback partnerships
A cashback program
Quickbooks integration for easy accounting and reporting
Bill pay portals
Payment processing services for B2B merchants
Supported Payment Types & Services
Because Pineapple Payments offers omnichannel payment solutions, the company has the ability to accept many different types of payments, including:
Payments from all 4 major credit cards
Debit card payments
ACH and electronic check payments
Payments from pre-paid credit or debit cards
Payments from mobile wallets, such as Apple Pay and Google Pay
Discloses All Important Terms
No
Public Pricing Available
No
Pineapple Payments offers both interchange-plus and flat rate pricing options for its merchant customers. Pricing and fees may vary based on the type of business a merchant owns as well as their risk level.
The cost summary is as follows:
Swipe Rate & Keyed-In Rate - Interchange-Plus
Virtual Terminal Rate - 1% - 4.99%
Payment Gateway Fee - Unknown
PCI Compliance Fee - up to $25 per month
Pricing Model
Interchange Plus
Swiped Rate
Interchange-Plus
Keyed-in Rate
Interchange-Plus
Mobile Payment Rate
Unknown
Virtual Terminal Rate
1.00%- 4.99%
Monthly Fee
N/A
Payment Gateway Fee
Undisclosed
Batch Fee
N/A
Early Termination Fee
Up to $495
PCI Compliance Fee
Up to $25 Per Month
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
N/A
Monthly Minimum
N/A
Statement Fee
N/A
There is no information on Pineapple Payment’s website regarding merchant customer contracts. The standard contracts from Worldpay, First Data and TSYS are generally three-year contracts that have automatic renewal periods of one year. Equipment lease terms are for 48-months and they are locked.
As with other merchants, Pineapple Payments most likely charges gateway fees, batch fees, technical support fees and additional transaction rates that are not published on the company’s website.
Contract Length
Unknown
Early Termination Fee
Up to $495
There is no detailed information about Pineapple Payments’ underwriting process on the company’s website, nor is there any information about how long it might take to begin processing payments. The company advertises quick merchant activation and easy setup, but this might depend on the type of hardware and/or software a merchant is using.
Pineapple Payments does provide a lot of support for its merchant customers. The company provides extensive training on payment processing for merchants, as well as live weekly webinars and personal demonstrations. Merchants are able to access customer support through phone, email or online chat.
BBB Rating
Pineapple Payments does have a profile with the Better Business Bureau, but the company is not accredited. According to the BBB website, there have been three complaints closed in the last 3 years. There have not been any complaints about this company in the last 12 months.
These complaints focused on short customer service hours, unannounced rate changes, and refusing to close customer accounts when asked. There was also one complaint about failing to deposit funds within 24 hours, as stated in the contract.
Other Online Reviews
There are not many other online reviews for Pineapple Payments. The company website does feature some merchant customer testimonials that praise the company for its professionalism, flexible payment gateway, and helpful customer service support.
BBB
A+ and This Business is not BBB Accredited. (0 Reviews; 3 Complaints)
N/A
No Reviews
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
3+
Lawsuits
No
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