Pineapple Payments Review

Rates and Fees
80/100
Truth in Advertising
90/100
Consumer Reviews
80/100
Customer Support
85/100
4

Best for

Merchants in search of a merchant account provider that offers omnichannel payment processing.

Specializes in

Pineapple Payments specializes in providing a full range of terminal and software-based payment processing services for its merchant customers. The company offers its own proprietary technology that includes in-house development and integration.

Pricing Summary

Setup Fee: N/A

Monthly Fee: N/A

Swipe Rate: Interchange-Plus

Keyed-in Rate: Interchange-Plus

Early Termination Fee : Up to $495

Contract Terms:

Unknown
Visit Pineapple Payments

Pineapple Payments has been in business since 2016 and its headquarters is located in Pittsburgh, Pennsylvania.

The company’s CEO is Brian Shanahan and Pineapple Payments is a registered ISO of Wells Fargo Bank and Deutsche Bank Trust Company Americas.

Pineapple Payments offers omnichannel payment processing services through its relationships with companies like First Data, TSYS and Worldpay.

Pineapple Payments Overview

 

Pineapple Payments was founded in 2016 as a merchant account provider and ISO that offers omnichannel payment options as well as a full suite of terminals and software-based payment processing services.

This company has partnered with First Data, TSYS and Worldpay in order to offer multiple payment options for merchants’ customers.

Pineapple Payments’ CEO is Brian Shanahan, who is the former CEO of CardConnect. The company is located in Pittsburgh, Pennsylvania.

Pineapple Payments acquired Payline Data in 2017, at which time the company brought on close to 10,000 additional merchants for a combined annual processing volume of more than $2 billion. In 2019, Pineapple Payments also acquired Beacon Payments and CardChamp.

This company uses advanced and proprietary payment technology to provide merchants with the payment processing services they need.

Quick Facts

Head Quarters

11 Stanwix St #1202, Pittsburgh, PA 15222, USA

Year Founded

2016

CEO

Brian Shanahan

Employees

55

Merchant Provider Risk Tolerance

Low Risk Businesses

What We Like

Big company with many in-house perks.

Charitable roundup options for customers.

Accepts all major forms of payment.

Extensive tech support.

Limited complaints with quick resolution.

What We Don't Like

No information on contract length or terms.

They use independent contractors for marketing.

Additional rates and fees are not clearly stated.

Setup time unknown.

No reviews available outside main website.

Industries Served

  • Online Sellers

Business Types Served

  • Mobile
  • Online

Pineapple Payments Products & Services

 

Hardware & Software

Pineapple Payments offers its own proprietary technology to its merchant customers. Transax is a type of software developed in-house. It has a robust platform with many features to make accepting payments simple for merchants. Transax is built to scale each business and device it operates on.

Additionally, Pineapple Payments offers:

Virtual terminals
Integrated terminals
Bundle payment processing
Recurring payments and installment payments
Invoice management
A mobile app (iOS or Android)
Shopping cart and ecommerce platforms

Value Added Services

Pineapple Payments has several value added services available for its merchant customers. They include the following:

Financial investment opportunities, which include charitable giveback partnerships
A cashback program
Quickbooks integration for easy accounting and reporting
Bill pay portals
Payment processing services for B2B merchants

Supported Payment Types & Services

Because Pineapple Payments offers omnichannel payment solutions, the company has the ability to accept many different types of payments, including:

Payments from all 4 major credit cards
Debit card payments
ACH and electronic check payments
Payments from pre-paid credit or debit cards
Payments from mobile wallets, such as Apple Pay and Google Pay

Pineapple Payments Payment Processing

  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway

Pineapple Payments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing

Pineapple Payments Advertising & Sales

 
Pineapple Payments relies upon the services of independent resellers to market its products and services. There are separate programs available for agents, ISVs and ISOs, and each one offers its own comprehensive training.

It appears that Pineapple Payment does not engage in any deceptive or manipulative sales tactics or advertising strategies.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Pineapple Payments Pricing, Rates & Fees

 

Pineapple Payments offers both interchange-plus and flat rate pricing options for its merchant customers. Pricing and fees may vary based on the type of business a merchant owns as well as their risk level.

The cost summary is as follows:

Swipe Rate & Keyed-In Rate - Interchange-Plus
Virtual Terminal Rate - 1% - 4.99%
Payment Gateway Fee - Unknown
PCI Compliance Fee - up to $25 per month

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Interchange-Plus

Keyed-in Rate

Interchange-Plus

Mobile Payment Rate

Unknown

Virtual Terminal Rate

1.00%- 4.99%

Monthly Fee

N/A

Payment Gateway Fee

Undisclosed

Batch Fee

N/A

Early Termination Fee

Up to $495

PCI Compliance Fee

Up to $25 Per Month

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Unknown

Application Fee

N/A

Account Setup Fee

N/A

Gateway Setup Fee

N/A

Annual Fee

N/A

Monthly Minimum

N/A

Statement Fee

N/A

Pineapple Payments Contract & Terms

There is no information on Pineapple Payment’s website regarding merchant customer contracts. The standard contracts from Worldpay, First Data and TSYS are generally three-year contracts that have automatic renewal periods of one year. Equipment lease terms are for 48-months and they are locked.

As with other merchants, Pineapple Payments most likely charges gateway fees, batch fees, technical support fees and additional transaction rates that are not published on the company’s website.

Contract Length

Unknown

Early Termination Fee

Up to $495

Pineapple Payments Setup & Support

 

There is no detailed information about Pineapple Payments’ underwriting process on the company’s website, nor is there any information about how long it might take to begin processing payments. The company advertises quick merchant activation and easy setup, but this might depend on the type of hardware and/or software a merchant is using.

Pineapple Payments does provide a lot of support for its merchant customers. The company provides extensive training on payment processing for merchants, as well as live weekly webinars and personal demonstrations. Merchants are able to access customer support through phone, email or online chat.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Email Support

Pineapple Payments Complaints, Ratings & Reviews

BBB Rating

Pineapple Payments does have a profile with the Better Business Bureau, but the company is not accredited. According to the BBB website, there have been three complaints closed in the last 3 years. There have not been any complaints about this company in the last 12 months.

These complaints focused on short customer service hours, unannounced rate changes, and refusing to close customer accounts when asked. There was also one complaint about failing to deposit funds within 24 hours, as stated in the contract.

Other Online Reviews

There are not many other online reviews for Pineapple Payments. The company website does feature some merchant customer testimonials that praise the company for its professionalism, flexible payment gateway, and helpful customer service support.

Ratings

BBB

A+ and This Business is not BBB Accredited. (0 Reviews; 3 Complaints)

Google

N/A

Facebook

No Reviews

Yelp

N/A

Reviews

Total Online Reviews

Unknown

Total Online Complaints

3+

Lawsuits

No

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