Best for
Businesses large or small from many different countries seeking a large payment processing company with an international presence.
Specializes in
WorldPay provides payment processing services to companies all over the world, but it specializes in the UK and Europe.
Pricing Summary
Setup Fee: $50
Monthly Fee: £19.95
Swipe Rate: 2.90% + $0.30
Keyed-in Rate: 3.30% + $0.30
Early Termination Fee : Up To $295
Contract Terms:
WorldPay was originally founded in the U.K. under the name Streamline.
This very large company specializes in U.K. and European businesses but works with companies in over forty countries including the U.S.
Charles Drucker is the current president and CEO.
WorldPay has been through significant growth and changes since it was started as a U.K. company in 1989. Several years after its founding, the name of the company was changed from Streamline to WorldPay.
In 2001, WorldPay had expanded its services to clients located in the U.S. Shortly after this, the company was purchased by the Royal Bank of Scotland and rebranded to RBS Worldpay. However, the Royal Bank of Scotland sold its shares of the company in 2010 and the company went back to being known as simply “WorldPay”.
Vantiv purchased the company in 2017 and consolidated its current brands and offerings into WorldPay.
In 2019, the company was purchased by Fidelity National Information Services, Inc.
As the name suggests, this is an international company. Founded in the U.K., the company still specializes in the U.K. and European accounts, but it has an international presence in forty different countries including the U.S.
The current president and CEO is Charles Drucker.
The company’s current headquarters are in Symmes Township, Ohio.
Head Quarters
London, UK
Year Founded
1989 (as Streamline)
CEO
Charles Drucker
Employees
5000
Merchant Provider Risk Tolerance
Works with businesses of any size around the world including the United States.
Specializes in businesses in the United Kingdom and Europe.
Interchange plus pricing available.
Customer support is available every day around the clock.
Offers value added services.
Monthly fee.
Set up Fee
Early termination fee.
Employs independent sales agents.
Three year contract that automatically renews.
Hardware & Software
WorldPay offers:
Countertop terminals, to buy or lease. Information on specific brands was not available at this time.
Smart terminals – some of the models available include Carbon 10, Carbon 8, and PaxA920.
Virtual terminals – turn your computer into a credit card machine, for an additional fee.
Payment gateways – customers can use a payment gateway for ecommerce. Typically this is provided at extra cost, though the specific fee is not outlined.
Mobile payments – WorldPay uses SwipeSimple to provide services for mobile transactions.
POS systems – WorldPay’s POS software is compatible with many POS systems.
Online shopping cart – WorldPay partners with BigCommerce to provide this service.
Value-Added Services
Some additional services that WorldPay provides are:
Fast Access Funding – allows customers to get their card pay deposits sooner.
Security Suite – a host of security features are available, although it is unclear if these are available with all plans or if they cost extra.
Data Reporting & Analytics – WorldPay’s analytics tool is known as iQ, and a basic subscription is included in every plan. Advanced analytics is available for a fee.
Loyalty and gift cards – this tool to reward customers is standard for most payment processing services.
ATM services – contact WorldPay for rates and services provided.
Supported Payment Types & Services
As a large and international organization, WorldPay accepts many forms of payment including:
Discover
Mastercard
American Express
Check
Mobile Pay
The company can handle payment processing for multiple different currencies.
Discloses All Important Terms
No
Public Pricing Available
Somewhat
WorldPay offers rates from 2.7% for qualified customers, to 2.9% for swiped transactions and 3.3% for keyed transactions. Every transaction also comes with a $0.30 fee.
Customers who use a virtual terminal will pay anywhere from 1% to 4%.
In addition to rates per transaction, customers are also obligated to pay certain fees, including a monthly PCI Compliance fee of $15-$25. Contracts also include an early termination fee of $295.
Pricing Model
Swiped Rate
2.90% + $0.30
Keyed-in Rate
3.30% + $0.30
Mobile Payment Rate
Virtual Terminal Rate
Monthly Fee
£19.95
Payment Gateway Fee
Batch Fee
Early Termination Fee
Up To $295
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$50
Gateway Setup Fee
Annual Fee
Monthly Minimum
Statement Fee
Customers are provided with a three-year contract that will automatically renew unless canceled at least 90 days before the renewal date. There is an early termination fee for canceling the contract early.
Customers can also lease equipment through WorldPay. The lease terms are for 12-48 months with an option to purchase the equipment outright at the end of the term.
Contract Length
Early Termination Fee
Up To $295
There are not a lot of details about the typical setup.
Worldpay offers phone and email support. There are some online reports of poor or slow customer service.
BBB Rating
WorldPay has a non-accredited account on Better Business Bureau. The company has only a one-star rating out of sixteen reviews. There are some very negative comments about the company including complaints about overcharging and poor customer service.
Other Online Reviews
There are several negative online reviews of WorldPay. On TrustPilot, the company has an average rating of 2.5 out of 5 with hundreds of 1-star reviews.
Common complaints include poor customer service, shady sales practices, and surprise fees or overcharging.
BBB
A+ (256 Complaints)
3.5 Stars / 16 Reviews
N/A
Yelp
1 Star / 61 Reviews (Vantiv)
Total Online Reviews
2000+
Total Online Complaints
400+
Lawsuits
2
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