Best for
Restaurants of all sizes seeking a mobile payment gateway solution.
Specializes in
Upserve has a unique payment gateway specifically designed for restaurants, helping them handle table designations, back of the house receipts, inventory, as well as other mobile payment verticals.
Pricing Summary
Setup Fee: $119
Monthly Fee: $59+($60/Terminal); $199+($50/Terminal); $356+(40/Terminal)
Swipe Rate: 2.49% + $0.15
Keyed-in Rate: 2.49% + $0.15
Early Termination Fee : $300
Contract Terms:
Upserve is a small business POS app primarily designed for restaurants. The app runs both on iOS and Android devices and was built to help restaurant managers operate every facet of a restaurant.
Here are some of the features that make this POS app standout:
The way the Upserve app works is simple; it connects an existing merchant account with popular restaurant and business apps. For example, some restaurants may use an app like QuickBooksⓇ to track inventory and handle accounting.
The app also has a CMS component that lets managers push discounts, promotions, and new menu items out to customers to foster stronger relationships.
According to its website, Upserve primarily caters to restaurant businesses. It focuses on the following spaces: bars, restaurants, cafes, and takeaways. The firm refers to these sectors as high-transaction industries There is information online to suggest that Upserve serves other mobile payment verticals very effectively.
Its payment gateway is compatible with Apple and Android, and seems to have integrations with all major inventory and delivery apps such as DoorDash, Grubhub, Uber Eats. It also has tools for mobile payment and POS systems, but its marketing and communication efforts largely focus on the restaurant industry.
Thousands of restaurants use Upserve, serving more than 57 million diners, processing over $12 billion in annual sales.
Based on its website, the company’s rates seem to fall in line with other restaurant points of sales systems at 2.49% & $0.15.
We have found no negative reviews of Upserve online.
Head Quarters
Providence, Rhode Island
Year Founded
2009
CEO
Sheryl Hoskins
Employees
50
Merchant Provider Risk Tolerance
Online ordering
Programmable interface
Powerful reporting software
Designed for and by restaurant employees
Known to be buggy, having occasional outages
Value price imbalance compared to similar competitors
Upserve offers the following products on its website:
Payment Gateway: The company’s main payment gateway. It allows restaurants to accept debit and credit cards and process ACH payments.
A core feature is “Ttrack Sales” which allows companies to track sales and measure growth to better manage their finances.
The payment gateway includes several features like:
The gateway has an easy-to-use interface that is completely customizable to serve the needs of any restaurant or other food establishment.
The gateway has integrations to all major restaurant apps, accounting softwares, and many other business related software integrations.
Mobile Payments: Upserve allows merchants to accept payments on-the-go using an app on their smartphones that connects directly with the payment processor. Merchants can instantly record and batch all payment information along with emailing receipts to customers. The mobile app also acts as a wireless terminal for catering orders.
POS Systems: Upserve offers its own proprietary software that includes Upserve HQ insights, Upserve Live mobile app, Upserve Workforce (employee management), and Upserve Marketing. The Pro Software Platform includes all of these features, plus Automated inventory management, online ordering, a loyalty program, menu customization, and performance insights for waitstaff.
Discloses All Important Terms
Yes
Public Pricing Available
Yes
Its website and several online reviews list the following pricing:
Pricing Model
Flat Rate
Swiped Rate
2.49% + $0.15
Keyed-in Rate
2.49% + $0.15
Mobile Payment Rate
2.49% + $0.15
Virtual Terminal Rate
0
Monthly Fee
$59+($60/Terminal); $199+($50/Terminal); $356+(40/Terminal)
Payment Gateway Fee
0
Batch Fee
0
Early Termination Fee
$300
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
3 years (36 months)
Address Verification Service (AVS)
0
Application Fee
0
Account Setup Fee
$119
Gateway Setup Fee
0
Annual Fee
0
Monthly Minimum
0
Statement Fee
0
The company’s website states that it offers 3-year contracts, with a $300 early termination fee (ETF). This makes the contract length irrelevant.
Due to varying banking relationships, the terms and conditions of each agreement will vary from one merchant to the next.
Contract Length
Month-to-month3 Years
Early Termination Fee
$300
There are no complaints against Upserve to report.
BBB
A+ (0 reviews)
N/A
N/A
Yelp
N/A
Total Online Reviews
45
Total Online Complaints
1
Lawsuits
None
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