Best for
Food industry businesses looking for an upgrade in terminals and equipment.
Specializes in
Providing a multi-layered register and terminal helps to streamline the payment process in all businesses, but especially restaurants of all shapes and sizes. They work exclusively with Clover to provide a quick and easy technical side to the restaurant business.
Pricing Summary
Setup Fee: Undisclosed
Monthly Fee: Undisclosed
Swipe Rate: 2.69% + $0.19
Keyed-in Rate: 3.69% + $0.19
Early Termination Fee : Up to $495
Contract Terms:
Rodney Friend is the CEO and founder of the company.
Merchant Management Group was founded in 2004.
Its headquarters are located in Panama City, FL.
Founded in 2004, Merchant Management Group has been driven by its CEO’s vision of perfect customer service. They are a full-service credit card processor that works with Fiserv to provide services to low and mid-risk businesses of all calibers.
They work exclusively with Clover to provide their clients with top-shelf equipment.
In their product offering, they cater to the needs of restaurants by providing the perfect fusion of front register and back kitchen integration.
They also have several value-added services to set them apart from their competition, including Clover analytics and zero-fee processing.
They have used their credo to their benefit and have maintained a minimal complaint level through almost twenty years of existence.
Head Quarters
Panama City, Florida
Year Founded
2004
CEO
Rodney Friend
Employees
20
Merchant Provider Risk Tolerance
Discloses All Important Terms
No
Public Pricing Available
No
There is no page on the company website listing pricing, but as resellers for Fiserv, it is most likely that they offer several options for pricing. They most likely offer an interchange-plus rate on the lower end of the industry standard and will have some level of a flat rate.
The rates are generally dictated by the business size, risk, and volume.
There are references in reviews and a few complaints about early termination fees and a selection of other industry-standard fees.
Pricing Model
Tiered Pricing
Swiped Rate
2.69% + $0.19
Keyed-in Rate
3.69% + $0.19
Mobile Payment Rate
Virtual Terminal Rate
3.69% + $0.19
Monthly Fee
Undisclosed
Payment Gateway Fee
Undisclosed
Batch Fee
Undisclosed
Early Termination Fee
Up to $495
PCI Compliance Fee
$19.95 Per Month
Equipment Lease Terms
48 Month
Address Verification Service (AVS)
Application Fee
Account Setup Fee
Undisclosed
Gateway Setup Fee
Annual Fee
Monthly Minimum
Undisclosed
Statement Fee
Undisclosed
While there is no direct statement on the company website, a little digging reveals a three-year contract with options for renewal.
In addition, there are options for multi-year equipment leasing. There are no indications whether the merchant has the ability to break equipment leases without a hefty penalty. There may be options to purchase the equipment outright, but that information is not provided on the website.
As with any contract, there appears to be an ability on the part of the merchant to negotiate some of the terms and there are indications the terms of contracts and leases are among the negotiable items.
Contract Length
3 Years
Early Termination Fee
Up to $495
Setup most likely hinges on the services being provided by Merchant Management Group. However, with Clover’s track record, this time is generally minimal and depends mostly on the delivery time of the product.
Also, Fiserv is known for having a quicker underwriting time than some of its competitors.
Support appears to be the general phone and email, but the company also provides a chat option with the note that the chat can sometimes take a couple of minutes to get up and running.
BBB Rating
A+
Merchant Management Group is accredited by the Better Business Bureau. They have no complaints or reviews available on the website.
Other Online Reviews
In eighteen years of business, there are no official complaints or lawsuits to be found with the company as the target. While the lack of reviews is uncommon, it is not unheard of and points to the company standing by its customer service standards.
BBB
A+ and has been Accredited since 2015. (0 Reviews; 0 Complaints)
5 Stars / 2 Reviews
No Reviews
Yelp
N/A
Total Online Reviews
10+
Total Online Complaints
Lawsuits
None
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