Best for
CardWorks is best for small businesses (20 employees) for almost all industries but focuses on veterinary clinics and animal hospitals.
Specializes in
CardWorks offers merchant accounts services, virtual terminal and payment gateway services, and business lending for small businesses. CardWorks emphasizes its secure and fully PCI-compliant data infrastructure hosting.
Pricing Summary
Setup Fee: $0
Monthly Fee: $10
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : $350+
Contract Terms:
CardWorks is an ISO/MSP of Merrick Bank in South Jordan, Utah. CardWorks was founded in 1987 and has over three decades of experience in merchant accounts. The company is headquartered in Woodbury, NY. The company is currently led by Don Berman, Founder, Chairman, and CEO.
CardWorks employs nearly 1,700 employees, about one-fifth of which has worked there for at least a decade.
CardWorks provides payment processing and POS solutions, along with several value-added e-Commerce services for merchants. The company has had deep expertise with veterinary clinics and animal hospitals based on its website since its founding in 1987 in Woodbury, NY. The company has over 1,700 employees and proudly emphasizes its expertise and dedication. As noted prior, nearly a fifth of the staff has been with the company for over a decade. CardWorks' top 40 executives have an average tenure at the firm of over 15 years.
CardWorks has an A+ rating with the BBB but is not accredited by the bureau. CardWorks has 53 complaints in the last 36 months and 12 complaints over the previous year.
CardWorks has 24/7/365 US-based customer support and has a very informative resource on its website, including blogs, training videos, and FAQs.
In February 2020, CardWorks announced that Ally Financial was acquiring it for $2.65 billion. In June 2020, both companies mutually ended their planned merger, citing "unprecedented economic and market conditions resulting from the COVID-19."
Head Quarters
Woodbury, New York
Year Founded
1987
CEO
Donald Berman
Employees
1000
Merchant Provider Risk Tolerance
CardWorks products offered are as follows:
Payment Processing: CardWorks offers credit and debit card and mobile payment processing solutions.
Point of Sale: CardWorks offers EMV and ApplePay compatible standard and mobile equipment of Ingenico, Verifone, PAX, Dejavoo, and Poynt.
Tertiary Services: CardWorks offers Mobile payment processing and Internet Gateway solutions for e-commerce through Authorize.Net, NETePay, BridgePay, Braintree, CyberSource, or NMI.
The company offers recurring billing, 3rd party integrations, and electronic invoicing as part of its e-commerce solutions.
Discloses All Important Terms
No
Public Pricing Available
No
CardWorks rates are;
CWA Select – a bundled product for a single fixed monthly cost starting at $49.99 depending on volume and average transaction size. This monthly cost does not include AMEX fees, AMEX chargeback/retrieval fees, ACH fees, gateway charges, or other tertiary service costs.
Merchants must be aware that if they procure e-commerce or online/mobile processing services, they may incur Gateway and Terminal charges, batch fees, and technical support fees. We weren't able to locate disclosures of these charges from CardWorks, and they may not be included in its CWA Select plan.
Pricing Model
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
$10
Payment Gateway Fee
Undisclosed
Batch Fee
Undisclosed
Early Termination Fee
$350+
PCI Compliance Fee
$180 Per Year
Equipment Lease Terms
Undisclosed
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
Undisclosed
Annual Fee
Monthly Minimum
$20
Statement Fee
CardWorks agreement is a three-year contract with an automatic renewal of two years.
Contract Length
3 Years
Early Termination Fee
$350+
CardWorks is rated an A+ by the Better Business Bureau (BBB) with a profile set up since 1992. The company has 53 complaints in the last three years, and 12 complaints in the previous twelve months. However, CardWorks is not BBB-accredited.
Our research found no outstanding FTC complaints against the company, nor any ongoing lawsuits.
BBB
A+(54 complaints)
4.5 Stars / 38 Reviews
N/A
Yelp
3 Stars / 1 review
Total Online Reviews
50+
Total Online Complaints
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks