Best for
Menusifu is best for the restaurant and hospitality industry businesses of all sizes, focusing on restaurants, cafes, bakeries, bars, food trucks, cafes, and nightclubs.
Specializes in
Menusifu specializes in offering cloud-based POS systems, including tablet POS, mobile and web ordering platforms, tertiary services such as staff, inventory, reservation management, reporting functionality, a gift card program, and payment processing for debit and credit cards.
Pricing Summary
Setup Fee: $0
Monthly Fee: Variable
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : Variable
Contract Terms:
Menusifu was founded in 2013, and William Wang currently leads the 100–employee company as its CEO. Menusifu is headquartered in Manhattan, New York.
The company partners with multiple merchant account processors, including Fiserv, TSYS, WorldPay, and Heartland.
Menusifu was founded in 2013 in New York and serves the restaurant and hospitality industry. As per the company's website, it aspires to a one-stop solution for all restaurants' operational needs of all sizes.
Menusifu offers an entire suite of services to the merchants ranging from payment processing through partners, proprietary integrated POS solutions, and tertiary services such as website and order page design, labor, inventory, and order management tools.
There have been some complaints about the company springing up unexpected charges, however, it does have a comprehensive Menusifu University client help section for a quick set up and 24/7 customer support.
Head Quarters
New York, NY
Year Founded
2013
CEO
William Wang
Employees
100
Merchant Provider Risk Tolerance
Zero set up fee.
Domestic telephone support during normal business hours.
Documentation and knowledge base available.
Has a gift card program.
Serves the restaurant and hospitality industry.
Variable monthly fee.
Early termination.
Three year contract.
Public pricing is not available.
Does not disclose all terms.
Point of Sale (POS) Solutions
Menusifu POS: Multiple conventional and tablet POS available with both cloud-based and local storage to process orders that can sync in real-time with the kitchen, manage inventory, and reporting and analytics to oversee restaurant performance and labor management.
Menusifu's tablet POS is available with either the Windows, Android, or iOS operating systems that have added e-menu and kiosk management functionality.
Menusifu highlights on the company website that its POS solutions are available in 28 different languages.
Payment Processing
Menusifu offers payment processing solutions with Fiserv and proportional to that merchant processor's terms and rates. The company's mobile payment offering also supports Apple Pay, Alipay, WeChat Pay, along with EMV integration.
Tertiary Services
Menusifu Traffic Booster: The company offers merchants their own cloud-based customizable order platform integrated into merchants' POS solutions. Menusifu also proposes to build a fully designed website for merchants.
Mobile Ordering – allows restaurants to set up functionality where customers can order by phone using a QR code scanner, without having to download an app.
Restaurant Management Suite – integrates all devices that serve as e-menu, kitchen order management, kiosks, and order windows to update and track inventory, staffing, sales, and availability and wait times.
Discloses All Important Terms
No
Public Pricing Available
No
Menusifu is mainly a reseller of Fiserv's payment processing services. Merchants also have the option to choose TSYS and WorldPay. The terms offered to merchants closely resemble the rates offered by those payment processors. Some range of charges include;
Swiped Rate and Keyed-In Rate – 1.00% - 4.99%
Early Termination Fee – $495
Equipment Lease Terms – depends on the type of equipment and number of units.
Most payment processors usually charge PCI compliance fees, Gateway fees, and Virtual Terminal charges. Menusifu does not disclose any details about those fees on the company's website, nor were we able to find any information in online discussions.
Pricing Model
Unknown
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Mobile Payment Rate
Virtual Terminal Rate
Variable
Monthly Fee
Variable
Payment Gateway Fee
Batch Fee
N/A
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
Variable
Annual Fee
Monthly Minimum
Variable
Statement Fee
The company's processing rates are not the most competitive given the number of merchant processors available to serve the restaurant and hospitality industry. Furthermore, since Menusifu specializes in POS equipment, merchants must be cautious about the type of agreements they sign and review any legal contracts presented carefully.
Furthermore, merchants need to be careful with long-term locked-in equipment lease agreements as they are a much more expensive option than an outright purchase of POS equipment.
First Data contracts are typically a 3-year agreement and may have covenants for auto-renewals.
Early Termination Fee of $495 is standard for First Data contracts but may vary based on specific merchant processor businesses choose through Menusifu.
Contract Length
3 Years
Early Termination Fee
Variable
Menusifu is assigned a C rating by the Better Business Bureau (BBB). The company has only two complaints in the last two years and zero complaints in the previous twelve months.
We did uncover some customer complaints on other internet platforms. Like the complaint found on BBB's website, those complaints also stemmed from customer dissatisfaction from pricing issues where merchants believed they were either charged too much or additional charges arose after signing the contract.
BBB
C (2 complaints)
N/A
2.3 Stars / Based on the opinion of 3 people
Yelp
N/A
Total Online Reviews
30+
Total Online Complaints
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks