Best for
Integrity Payment Systems caters its services to small and medium-sized businesses
Specializes in
Integrity Merchant Solutions specializes in credit and debit card processing, online and eCommerce payments, payment gateways, and mobile processing.
Pricing Summary
Setup Fee: $0
Monthly Fee: $12
Swipe Rate: 2.69% + $0.19
Keyed-in Rate: 3.69% + $0.19
Early Termination Fee : $0 with 30 Day Written Notice
Contract Terms:
Integrity Merchant Solutions was founded in 2008, and is currently run by President Sean McGrail and Co-founder Larry Glick. Integrity Merchant Solutions is based in Glastonbury, Connecticut, headquartered at 116 Oak St Fl 2 Glastonbury, CT 06033-2300. It is not known if they are an ISO/MSP. Based on customer reviews and the Better Business Bureau's site's complaints, the overall viewpoint of IMS seems to be positive.
IMS uses a flat-rate pricing model. IMS services a handful of different industries, including healthcare, education, manufacturing, non-profits, retail, and more. Integrity Merchant Solutions’ reputation online seems to be stable, as there are no reviews that indicate any negativity regarding sales, products or services.
Head Quarters
Glastonbury, Connecticut
Year Founded
2008
CEO
Sean McGrail
Employees
50
Merchant Provider Risk Tolerance
Zero setup fee.
No early termination fee with 30 days written notice.
Interchange plus pricing available.
Offers a range of customizable services.
Card not present transactions are supported.
Monthly fee.
No public pricing available.
Three year contract.
Uses independent sales agents.
Has an annual fee.
Integrity Merchant Solutions offers various products and services geared toward smaller and medium-sized businesses.
Hardware & Software
Value-Added Services
Supported Payment Types / Services
Discloses All Important Terms
Yes
Public Pricing Available
No
Integrity Merchant Solutions does not list their prices and fees on their website.
The company offers a standard three-year agreement that automatically renews for successive two-year terms. The contract states that keyed-in transactions are 3.69% + $0.19.
Pricing Model
Flat Rate
Swiped Rate
2.69% + $0.19
Keyed-in Rate
3.69% + $0.19
Mobile Payment Rate
Virtual Terminal Rate
3.69% + $0.19
Monthly Fee
$12
Payment Gateway Fee
$0
Batch Fee
Undisclosed
Early Termination Fee
$0 with 30 Day Written Notice
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
None
Address Verification Service (AVS)
Application Fee
$0
Account Setup Fee
$0
Gateway Setup Fee
$0
Annual Fee
$79
Monthly Minimum
$25
Statement Fee
Integrity Merchant Solutions offers the following as a standard contract. The early termination fee is $595 if canceled within three years. After the three years, the early termination fee drops to $295 and then to $195 in each successive two-year period.
Contract Length
Month-to-month3 Years
Early Termination Fee
$0 with 30 Day Written Notice
IMS has an account with the Better Business Bureau that originated in May of 2019. It currently holds an A+ rating with the BBB and has 0 customer complaints. It has been accredited with the BBB since July of 2020.
Integrity has nineteen reviews online and two negative reviews of the nineteen. One issue was surrounding when funds would be deposited into a customer's account. The issue indicated a miscommunication between the merchant and customer, where specific timeframes for that deposit were not given. The second was regarding rebranding miscommunication from IMS. IMS went through a rebranding phase and did not communicate this to the customer which brought confusion as to where payments should go.
BBB
A+(0 complaints)
4.6 Stars / 19 Reviews
5 Stars / Based on the opinion of 1 person
Yelp
N/A
Total Online Reviews
30+
Total Online Complaints
Lawsuits
None
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