Best for
Standard businesses in the United States of any size. High-risk merchants would be better with other options that cater to higher-risk industries.
Specializes in
Contactless payments, eCommerce, electronic invoicing, mobile processing, payment gateway, and Point-of-Sale (POS) solutions.
Pricing Summary
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : $375
Contract Terms:
Infintech is a merchant account with headquarters located in Cincinnati, Ohio.
Infintech is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and Wells Fargo Bank, N.A., Concord, California.
Infintech was established in 2005 with a vision of offering “a level of transparency and education to an industry that hasn’t had any.” In August 2015, Infintech merged with Nashville-based i3 Verticals to “fuel strategic growth plans.”
Infintech offers a three-year contract with an early termination fee of $375. Customers have mentioned an annual PCI compliance fee of $119. Also, there appears to be a lease agreement through First Data Global Leasing, which cannot be canceled.
At present, Infintech employs 1-50 employees.
Head Quarters
Blue Ash, OH
Year Founded
2005
CEO
Tom DeBord
Employees
30
Merchant Provider Risk Tolerance
Zero setup fee.
Domestic telephone support during business hours.
Offshore technical support after hours.
Documentation knowledge base.
Offers two different types of software.
Early termination fee.
Three year contract.
Does not disclose all important terms.
Public pricing is not available.
Forty-eight month locked equipment lease.
Software
Infintech offers two different types of software. The first is a payment application programming interface (API) called TranSafe® ReST allows customers to accept payments online and with contactless capabilities. The second is UniTerm® when processing transactions in a card-present environment.
Pricing for these services is not disclosed. Additional rates, fees, and transaction rates commonly apply to these e-commerce services.
Financing
According to the company’s website, Infintech provides multiple payment processing service solutions for Business to Business (B2B) merchants. These solutions include, but are not limited to, accounting and Enterprise Resource Planning (ERP) software integration, comprehensive Payment Card Industry (PCI) program, custom online payment pages, electronic invoicing, level 3 and extensive ticket processing, next day funding, simple reporting and deposit reconciliation, virtual terminals and mobile processing, and live, dedicated support.
Infintech advertises traditional merchant services and level 2 and level 3 ticket processing for B2B and Business to Government (B2G). The processing of these two levels utilizes different interchange rates rather than traditional consumer credit transactions. Infintech helps facilitate these transactions; however, these services are typically reserved for those B2B and B2G purchases using a corporate credit card.
Infintech accepts multiple payment options, such as cash payment tracking, cashier or in-line tipping, full order refunds, multi-tender payments, sales reports, shift and batch reports, and signature credit and debit cards.
Finally, Infintech provides a visual aid on the cost components of a credit card transaction, as well as the breakdown of each fee. This may be useful to those more unfamiliar with the financial side of payment processing.
Hardware
While Infintech’s website does not explicitly list available hardware options, there is mention of offering standalone terminals that integrate with almost any POS software. Detailed features of these terminals include accepting cards, checks, cash, and gift cards; using robust reporting and analytics, adding items to your POS and managing inventory in real-time; managing customer data and sending digital receipts, and working online and offline orders from your POS.
Discloses All Important Terms
No
Public Pricing Available
No
Pricing for Infintech equipment options, programs, and rates is not advertised on their website. Interested parties need to submit an online request to be contacted by an advisor.
This information can be accessed via other websites where customers share a three-year contract with an early termination fee of $375, an annual PIC compliance fee of $119, and a 48-month locked equipment lease.
Infintech pricing offers a swiped rate, keyed-in rate, and virtual terminal rate of 1.00%-4.99%.
Pricing Model
Interchange Plus
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
Undisclosed
Payment Gateway Fee
Undisclosed
Batch Fee
Undisclosed
Early Termination Fee
$375
PCI Compliance Fee
$119 Per Year
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
Undisclosed
Annual Fee
Monthly Minimum
Undisclosed
Statement Fee
Infintech does not disclose specific details in their standard contract; however, other websites mention a locked 48-month lease, an annual PIC compliance fee of $119, and an early termination fee of $375.
According to the BBB website, there are no complaints, and it is listed with an A+ rating.
Contract Length
3 Years
Early Termination Fee
$375
There appears only to be a few negative reviews, which bodes well for the company. The main themes for the complaints center around customer service, unexpected fees, and an unprofessional working environment. Infintech has a rating of A+ with the BBB and zero complaints.
In addition to the information listed above, there are no known outstanding lawsuits or the Federal Trade Commission (FTC) complaints filed against Infintech. While Infintech offers 24/7 customer support for its merchants, it does not rank as a top contender for best customer service, according to an independent review.
BBB
A+
4.7 Stars / 18 Reviews
3.9 Stars / Based on the opinion of 7 people
Yelp
N/A
Total Online Reviews
55+
Total Online Complaints
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks