Best for
Small-sized retail shops and restaurants(≈ 20 employees) as per the company website.
Specializes in
POS solutions, capital funding, and digital wallet solutions (e.g., Apple Pay, Google Pay, and Samsung Pay)
Pricing Summary
Setup Fee: $0
Monthly Fee: $29.99
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : None
Contract Terms:
Flagship Merchant Services is an ISO of BBVA USA, Birmingham, Alabama, since 2001. Will Teleau is the Director of Operations of the firm located in Charlestown, Massachusetts.
The company's key highlights are that it does not charge Gateway, Setup, or Early Termination Fees.
According to its official website, Flagship is a contracted reseller of Clover and First Data solutions. The firm primarily caters to smaller companies and has over 25,000 small business clients in the retail and restaurant industries. .
Flagship Merchant Services currently has an “A+” rating with the Better Business Bureau. The firm is accredited with the BBB since 2015 and has a 19-year operational record overall. Despite this, the firm has a customer rating of 1.06 out of 5 (36 reviews), with 49 complaints on its BBB profile.
Although no pricing structure is available on Flagship's website, the Better Business Bureau informs us that Flagship offers month-to-month contracts with no early termination fee (ETF). Additional charges include a PCI compliance fee of $99 and a monthly service fee of $29.99.
Head Quarters
Charlestown, MA
Year Founded
2008
CEO
Will Teleau - Director of Operations
Employees
100
Merchant Provider Risk Tolerance
Good for small retail shops and restaurants with around 20 employees.
No setup fee.
No early termination fee.
Month to month contract.
No gateway fee is charged.
Monthly fee is assessed.
No pricing structure is available on the website.
Charges a PCI monthly compliance fee.
Has numerous public complaints.
Is known for deceptive quotes.
Flagship promotes the following products on its website:
POS Systems
Flagship provides the VX520 device for integrating retail shops with POS equipment. The Verix operating system provides end-to-end encryption with Verishield total protection against fraud and misuse. Additional features include a broadband connectivity for fast transactions along with a built-in secured pin-pad.
Mobile App
The card swiper will plug into a devices' headphone jack and turn into a mobile POS system when used in combination with the iPayment MobilePay App. The iPayment MobilePay app supports smart devices of all types (iOS and Android).
ePayments
The service for accepting ePayments utilizes a simple HTML script that supports full integration and enables merchants to create a "donate" or "buy now" button. This solution is ideal for merchants who sell small quantities of products or for donation-based e-commerce sites.
Discloses All Important Terms
No
Public Pricing Available
No
No pricing structure is available on Flagship's website but reviews on the company's BBB profile state that Flagship offers month-to-month contracts with no ETF (Early Termination Fee.)
Reviews also reveal a potential PCI compliance fee of $99 and a monthly Service Fee of $29.99.
Pricing Model
Interchange PlusTiered Pricing
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
$29.99
Payment Gateway Fee
$7.95 per month
Batch Fee
Undisclosed
Early Termination Fee
None
PCI Compliance Fee
$99 Per Year
Equipment Lease Terms
Undisclosed
Address Verification Service (AVS)
Application Fee
$0
Account Setup Fee
$0
Gateway Setup Fee
$0
Annual Fee
Monthly Minimum
$29.99
Statement Fee
The only information on Flagship's contract terms is found from reviews on its BBB profile which state that the firm offers month-to-month contracts with no Early Termination Fees.
Contract Length
Month-to-month
Early Termination Fee
None
Flagship Merchant Services is a BBB-accredited business since 2015 and currently maintains an "A+" rating on its BBB profile. With a 19-year operational record, Flagship also has 49 complaints to report and an overall customer rating of 1.06 out of 5 (36 reviews.)
Of the 49 complaints, we found:
All complaints to date have seen a satisfactory resolution.
BBB
A+ (58 Customer Complaints)
N/A
1 Star / Based on the opinion of 1 person
Yelp
1 Star / 29 Reviews
Total Online Reviews
250+
Total Online Complaints
100+
Lawsuits
1
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks