Best for
Merchants selling products or services on the website, Etsy.com.
Specializes in
Etsy Direct Checkout specializes in providing Etsy merchants with a way to accept more types of payments from the customers that shop in their online stores. This eliminates the need for a third-party payment processor.
Pricing Summary
Setup Fee: N/A
Monthly Fee: N/A
Swipe Rate: N/A
Keyed-in Rate: 3% + $0.25
Early Termination Fee : None
Contract Terms:
Etsy Direct Checkout was renamed Etsy Payments in 2017.
This method of accepting payments for purchases made on the Etsy website allows merchants to receive payments from credit cards without the need for a third-party payment processor.
Etsy Direct Checkout is made possible because of the company’s partnerships with services like Adyen, PayPal and WorldPay.
Etsy Direct Checkout was changed to Etsy Payments in May of 2017. This is a merchant account solution that allows Etsy sellers to accept debit and credit card payments from customers who shop in their online stores on the Etsy website.
Etsy Payments is the only option that is currently available for accepting ecommerce payments on the Etsy website at this time.
Etsy is not a payment processing company, but it has integrated with several third-party payment processing companies in order to provide credit card processing services for customers.
The CEO of Etsy is Josh Silverman, and the company is headquartered in Brooklyn, New York.
Head Quarters
Brooklyn, New York, United States
Year Founded
2014
CEO
Chad Dickerson
Employees
Unknown
Merchant Provider Risk Tolerance
Hardware & Software
Etsy Direct Checkout is a virtual gateway service that Etsy provides through its integration with multiple third-party payment processing companies. The company works with WorldPay, Adyen and PayPal to provide this service.
At one time, Etsy offered a mobile phone card swiper and an app called Sell, which allowed merchants to accept payment in-person. Sell was powered through an integration with Square. However, these have been discontinued.
Etsy merchants are also no longer able to accept payments directly from PayPal unless they have an Etsy Direct Checkout or Etsy Payments account.
Value Added Services
Etsy Direct Checkout does not offer any additional value added services for its sellers.
Supported Payment Types & Services
Etsy Direct Checkout allows Etsy merchants to accept several types of payments, including:
Payments from all four major credit cards
Debit cards
Etsy gift cards
PayPal
Google Pay
Apple Pay
Klarna invoicing
iDEAL payments
Sofort payments
Discloses All Important Terms
Yes
Public Pricing Available
No
The rates offered by Etsy are varied depending on the merchant’s country of origin. The company does not charge annual, monthly or cancelation fees. The company’s pricing and fees are as follows:
US/Canada rate: 3% + $0.25
UK Rate: 4% + £0.20
Integrated PayPal Payments Fee: 3% +$0.25
Currency Conversion Fee: 2.5%
Listing Fee: $0.20
Auto-Renew Sold Fee: $0.20
Multi-Quantity Fee: $0.20
Private Listing Fee: $0.20
Shipping Fee: 5%
Transaction Fee: 5%
Early Termination Fee: None
Please note that these fees apply to the total purchase price, which includes sales tax and shipping costs.
Pricing Model
Unknown
Swiped Rate
N/A
Keyed-in Rate
3% + $0.25
Mobile Payment Rate
Unknown
Virtual Terminal Rate
N/A
Monthly Fee
N/A
Payment Gateway Fee
N/A
Batch Fee
N/A
Early Termination Fee
None
PCI Compliance Fee
None
Equipment Lease Terms
N/A
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
variable
Monthly Minimum
N/A
Statement Fee
N/A
Etsy Direct Checkout does not have contracts with its Etsy merchants. The company does not charge an early termination fee when a seller chooses to close their store.
It is the company’s policy not to charge minimum fees, which means Etsy merchants are on a pay as you go price plan with regard to their sales.
Etsy does have a standard fraud prevention policy that allows the company to hold funds in a reserve account for up to 180 days, if necessary.
Contract Length
Unknown
Early Termination Fee
None
Merchants have the ability to request a phone call with Etsy Payments online. However, there is no publicly available phone number for customer support available on the website.
Alternatively, Etsy offers email support and there is an active user forum for sellers who have general questions.
BBB Rating
Etsy Direct Checkout does not have a profile with the Better Business Bureau. However, Etsy has been awarded an A rating by the BBB and it has been accredited since 2016.
Etsy has received more than 1,500 customer complaints over the last 3 years on the BBB website. The company has 285 customer reviews and has a 1.05 out of 5-star rating on the BBB website. Most of the complaints are related to account cancelations, shipping issues and similar issues that are associated with the Etsy website and marketplace.
Other Online Reviews
There are some negative reviews online regarding Etsy Payments, but most of them are mild in nature and appear on the Etsy support forums. Most of these complaints center around the company’s funds hold policy. Merchants have expressed their dissatisfaction with the higher than average transaction fees Etsy charges.
There are no outstanding FTS complaints or class-action lawsuits against Etsy Payments.
BBB
Unknown
N/A
N/A
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
Unknown
Lawsuits
No
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