Ensight Merchant Services Review

Rates and Fees
90/100
Truth in Advertising
70/100
Consumer Reviews
90/100
Customer Support
80/100
4

Best for

Small to medium size businesses operating brick and mortar and eCommerce stores.

Specializes in

Ensight Merchant Services specializes in retail, restaurant, gas stations, MOTO, eCommerce, and businesses with wireless needs.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 2.69% + $0.19

Keyed-in Rate: 3.69% + $0.19

Early Termination Fee : None

Contract Terms:

3 Years
Visit Ensight Merchant Services

Ensight Merchant Services is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. They specialize in payment processing solutions for small to midsize businesses. They sell hardware from a variety of vendors directly to the customer including countertop retail management systems, mobile readers, and freestanding terminals They offer multiple value-added services like gift card programs, QuickBooks integration, and 24-hour live support.

Ensight Merchant Services Overview

 

Ensight Merchant Services was founded in 2007 and is headquartered at 494 N Route 17, Ste 2B, Paramus, NJ 07652. They are an ISO of Wells Fargo Bank, N.A., Concord, CA. The President is listed as Mr. Brian Fuchs. Ensight Merchant Services specializes in small to medium-size businesses in retail, restaurant, MOTO, gas stations, and eCommerce. They have an A+ rating with the Better Business Bureau.

Quick Facts

Head Quarters

Paramus, New Jersey

Year Founded

2007

CEO

Brian Fuchs - President

Employees

20

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity

Ensight Merchant Services Products & Services

 

Hardware and Software

Ensight Merchant Services offers hardware from multiple manufacturers including Clover, Verifone, FD, and Dejavoo. All prices are listed on their website.

They offer solutions to fit many needs including wireless readers, all-inclusive countertop retail systems, and credit card terminals.

The Clover retail management systems come with access to the full suite of Clover applications.

For virtual payment gateways, Ensight Merchant Services partners with Authorize.Net and First Data Global Gateway, both industry leaders.

No matter which processing solution you choose, EMS provides Online Account Reporting solutions that help merchants track transactions, deposits, chargebacks, and statements.

Value-Added Services

Ensight Merchant Solutions promotes several value-added services on their website. They offer 24/7 live support with a toll-free number as well as a chat option.

EMS offers a gift card program with professionally designed, customizable cards.

They offer Commerce Sync to seamlessly integrate your transactions with QuickBooks.

Free, no-obligation cost comparison for processing costs is promoted on the website.

The online Client Line portal allows businesses to monitor account activity in real-time and analyzes transaction data.

A free EMV-capable terminal with a value of $400 is promoted as an added value.

They also offer merchants the opportunity to become an ISO themselves.

The Ensight Merchant Services website hosts a library of resources for merchants to learn about payment processing.

Supported Payment Types and Services

Ensight Merchant Solutions processes all major credit and debit cards. They also mention the ability to accept fuel-specific cards like Voyager, Wright Express, Fleet One, and the Fuelman Card.

Apple Pay is mentioned on their website as an accepted method of payment.

To process checks, they partner with TeleCheck to offer streamlined check processing that is backed by fraud protection.

Ensight Merchant Services Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Receipt Printing
  • Recurring Billing
  • Shopping Cart Integration
  • Signature Capture
  • Virtual Terminal

Ensight Merchant Services Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments

Ensight Merchant Services Advertising & Sales

 
The lowest possible rates of .35% are advertised on the Ensight website but this rate is unlikely to apply to the majority of transactions. Therefore, this type of advertising is misleading.

It is believed that Ensight Merchant Services uses independent sales agents. There are no complaints or reviews regarding any sales practices being used.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

Ensight Merchant Services Pricing, Rates & Fees

 

While there is not a lot of rate information publicly available, being a registered ISO of Wells Fargo Bank, N.A., Concord, CA it is likely Ensight Merchant Services extends Fiserv contracts and pricing.

The only rates disclosed on the website are a wholesale rate of .35%. Ensight Merchant Services claims there are no cancellation fees.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

2.69% + $0.19

Keyed-in Rate

3.69% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

None

PCI Compliance Fee

$19.95 Per Month

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

Ensight Merchant Services Contract & Terms

There is no available information regarding contracts and terms. It could be reasonably assumed that being an ISO of Wells Fargo Bank, N.A, Concord, CA, they may use Fiserv contracts.

Contract Length

3 Years

Early Termination Fee

None

Ensight Merchant Services Setup & Support

 

Ensight Merchant Services claims that they can approve an account within 24 hours
in most cases. They offer product training during the initial setup.

They also offer 24/7 technical and customer support. There is a dedicated support phone number, a chat feature on the website, and a contact email.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Ensight Merchant Services Complaints, Ratings & Reviews

BBB Rating

There are no reviews and no complaints against Ensight Merchant Services on the
BBB website. They are not accredited by the BBB but were formerly accredited in 2018. They currently have an A+ rating.

Other Online Reviews

There are a few negative reviews online referencing difficulty reaching the customer service department. There is also a review referencing difficulty closing an account with excess fees being debited beyond the requested closure time.

There is a positive review found that references the professionalism and knowledge of the company.

Ensight Merchant Services has a 5-star rating with Google and 8 reviews. The reviews reference cost savings and excellent customer service. The most recent review was two years ago.

Ratings

BBB

A+ but is not BBB Accredited. (2 Reviews; 0 Complaints)

Google

5 Stars / 8 Reviews

Facebook

3 Stars. Based on the opinion of 4 people

Yelp

N/A

Reviews

Total Online Reviews

20+

Total Online Complaints

<10

Lawsuits

None

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