eMerchant, Inc. Review

Rates and Fees
90/100
Truth in Advertising
90/100
Consumer Reviews
90/100
Customer Support
95/100
4.5

Best for

eCommerce and retail businesses.

Specializes in

Integrating business technology to simplify credit card processing. They cater to individual merchants by pairing them with the best banking option for back-end processing. On the front end of transactions, they partner with multiple POS companies to provide the best options for customer service.

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Up To $500

Contract Terms:

3 Years
Visit eMerchant, Inc.

eMerchant, Inc. is owned and run by William Dumont.

The company was founded in 2002 and has their headquarters in Irvine, CA.

eMerchant, Inc. Overview

 

From the creation of the company to the present, William Dumont has operated with the simple credo, of treating the customer like he would want to be treated. This is apparent in the services they offer and their reputation for customer service.

The company offers a variety of options at every stage of the processing scenario. Their goal is to find the right tool for each merchant under their care.

They offer full transparency and live customer service in an approach that feels more like a small-town business than the national-level finance they offer.

With twenty years in business, eMerchant, Inc. has maintained a low complaint total and can thank their marketing approach for this customer satisfaction.

Quick Facts

Head Quarters

Irvine, California

Year Founded

2002

CEO

William Dumont

Employees

20

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Food & Beverage
  • Gaming
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

eMerchant, Inc. Products & Services

 

Hardware and Software

eMerchant, Inc. offers a wide variety of options for in-person transitions. They have terminals, registers, and mobile card readers from Clover, Poynt, PAX, Ingenico, Castles, MagTek, Paysaber, BBPOS, Chipper, and First Data to fit specific business needs.

With the variety in equipment, their claim that they integrate seamlessly with any industry POS system is easy to believe.

For software, they offer several eCommerce platforms, virtual terminals, and payment gateways. Once again, their goal appears to be offering each merchant enough options that they can be paired with the best solution to their needs.

Value-Added Services

There are only two easily spotted extra options available on the company website. They offer business loans and PCI compliance help.

The business loan comes under several different names in the industry, but it boils down to providing funds for a business to expand their services and taking repayment as a percentage of each credit card transaction. This is an easy way to help build a business while not breaking the bank on a repayment plan.

The PCI compliance is a yearly review to help merchants ensure they are maintaining the proper level of compliance to avoid fees and fines.

Supported Payment Types and Services

Visa
Mastercard
Discover
American Express
Apple Pay
Google Pay
Diners
JBC

eMerchant, Inc. Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Virtual Terminal

eMerchant, Inc. Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

eMerchant, Inc. Advertising & Sales

 
According to the company website, eMerchant, Inc. keeps their marketing team in-house. This claim is supported by reviews and a lack of complaints.

On their about us page, they claim that every phone call will be met by a live representative from the home office.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

eMerchant, Inc. Pricing, Rates & Fees

 

On their website, eMerchant, Inc. states they utilize full transparency. They offer an interchange-plus model that they adapt to each merchant.

By using interchange plus, they can offer a wide range of rates.

According to their website, they also work with multiple back-end merchant account holders. This is another reason they most likely do not openly advertise rates on their website. They don’t set them.

It appears that they use this system to find the best option for each merchant.

There are different fees associated with each of the different companies they work with. There are early termination fees, PCI compliance fees, annual fees, monthly fees, etc.

There are also fees associated with the virtual terminal and eCommerce gateways. These have some variations depending on the business type and volume.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Up to $25 Per Month

Batch Fee

Undisclosed

Early Termination Fee

Up To $500

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Undisclosed

Gateway Setup Fee

Up to $100

Annual Fee

99

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

eMerchant, Inc. Contract & Terms

Depending on the company the merchant account is sold to, there are different contract lengths. It appears they range from one year to three years, however, there is a vague reference to a contract that may be a month-to-month agreement.

Contract Length

3 Years

Early Termination Fee

Up To $500

eMerchant, Inc. Setup & Support

 

With the diversity of options, setup time also varies. Depending on the risk level of the business underwriting ranges from 1-7 days. Software setup generally runs quicker than underwriting.

There is also the delivery time for equipment. Once the merchant has the equipment in hand, setup is generally a matter of booting and connecting to whatever POS system is in use.

As stated above, eMerchant, Inc. prides itself on customer support. Whether that is a new customer seeking a quote or an existing merchant account needing tech support, the call will be met with a live rep from the company.

In addition, they have a pair of emails to go to a specific department.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Dedicated Account Manager
  • Domestic Phone Support (Business Hours)

eMerchant, Inc. Complaints, Ratings & Reviews

BBB Rating

B-

eMerchant, Inc. has a profile but is not accredited. They have one complaint from the past three years and one negative review.

Other Online Reviews

There are several reviews found online, many of them negative. However, there is confusion about the name. There is a professional review that says there are five companies with very similar names.

Ratings

BBB

B- and is not BBB Accredited. (1 Review; 0 Complaint)

Google

5 Stars / 3 Reviews

Facebook

5 Stars. Based on the opinion of 2 people

Yelp

N/A

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

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