Digital Financial Group Review

Rates and Fees
90/100
Truth in Advertising
90/100
Consumer Reviews
90/100
Customer Support
85/100
5

Best for

Merchants located in the United States in need of payment processing and consulting services to help them better understand fees, PCI compliance, etc.

Specializes in

Digital Financial Group specializes in not only offering payment processing services, but also providing merchants with consulting services to ensure they understand all aspects of the industry.

Pricing Summary

Setup Fee: Unknown

Monthly Fee: Unknown

Swipe Rate: Unknown

Keyed-in Rate: Unknown

Early Termination Fee : Unknown

Contract Terms:

Unknown
Visit Digital Financial Group

Digital Financial Group has been in business since May of 2002, and is headquartered in Salt Lake City, Utah.

The company’s President and CEO is Cory Gray.

Digital Financial Group offers vSecureProcessing, which is a proprietary payment processing solution.

Digital Financial Group Overview

 

Digital Financial Group was founded in May 2002. The company is located in Salt Lake City, Utah, and its President and CEO is Cory Gray.

DGF was among the first merchant services providers to begin offering mobile payment capabilities more than fifteen years ago. The company has satellite offices all across the United States. The company offers payment processing services for restaurant, retail, mobile and internet-based payments.

Digital Financial Group patterns with many large tech companies in order to provide gateway processing, web hosting and other services at the cutting edge of technology.

This company also sees value in ensuring that its merchant customers understand payment processing with regards to fees, PCI compliance, and many other aspects of the industry. DGF stresses the importance of educating their merchants so they know exactly what to expect.

Quick Facts

Head Quarters

4970 S 900 E Ste J Salt Lake City, UT 84117-3929

Year Founded

2002

CEO

Cory Gray

Employees

51-200

Merchant Provider Risk Tolerance

Low Risk Businesses

What We Like

Provides consulting on top of usual merchant processing.

Has offices across the United States so merchants can have face-to-face meetings.

Works with Clover as a front-end processing company.

Offers a gift card program to help build brands.

A+ rating on the Better Business Bureau website.

What We Don't Like

Limited online review to offer a realistic image of the company.

No email or chat option in the tech help department.

No information on setup time or underwriting timeframe.

No information on contracts.

Fees are not addressed on the company website.

Industries Served

  • Online Sellers

Business Types Served

  • Ecommerce
  • Mobile
  • Online

Digital Financial Group Products & Services

 

Hardware & Software

Digital Financial Group offers Clover payment processing equipment. The Clover Station has everything merchants need to begin accepting payments. It can also assist them in running their businesses more efficiently.

The Clover Mini and Clover Flex are also available through DFG. These terminals are much smaller, but they are also cloud-based and powerful enough to run a merchant’s entire business.

For mobile processing, DFG offers the vSP Platform. VSecureProcessing is a leading financial technology partner of cloud-based, integrated payments for ISVs, SaaS providers and many major United States-based merchants. All of the following are available:

vSecureInvoice
vSecureSwipe
vSecurePay
vSecureTerminal
VSP CellSwipe mobile app

Value Added Services

The biggest value added service that Digital Financial Group offers is its consultation services. DFG maintains high standards for PCI compliance, and it is something the company takes very seriously.

DFG strives to ensure that all merchants understand what PCI compliance is, and they work to make sure their merchants remain PCI compliant by educating them. Its custom Compliance Assistance Service Program is available to all ISVs, merchants and SaaS vendors.

Digital Financial Group also offers a gift card program for merchants as well as valuable business tools they can use to grow. A working capital program and SEO services are available too.

Supported Payment Types & Services

Digital Financial Group offers payment processing services for many different types of payments, depending on the equipment the merchant chooses. This includes:

Payments from all four major credit card companies
Debit card payments
Mobile wallet payments
ACH payments
Electronic check payments
Gift card payments
Prepaid cards

Digital Financial Group Payment Processing

  • Cash Transactions
  • Online Payments
  • Payment Gateway

Digital Financial Group Billing & Invoicing

  • Mobile Payments
  • Online Payments

Digital Financial Group Advertising & Sales

 
Digital Financial Group is very upfront about how the company sells and markets its services. On its About page, DFG makes mention of utilizing independent sales agents, merchant service providers and agent banks to sell its products and services. There is also a page on the company website for Partnerships.

DFG does maintain a fully staffed office with merchant service experts who have been in the business a very long time. These in-house experts take care of merchants’ needs on a daily basis. This company does not appear to use any misleading marketing language on its website.

Truth in Marketing

Discloses All Important Terms

Unknown

Public Pricing Available

Unknown

Digital Financial Group Pricing, Rates & Fees

 

The Digital Financial Group does not post any information on its website about fees or prices. This is probably because the company prices each merchant differently, based on the merchant’s business size and risk level.

There is no evidence that suggests that DFG is unreasonable in its pricing and fee structure.

Pricing at a Glance

Pricing Model

Unknown

Swiped Rate

Unknown

Keyed-in Rate

Unknown

Mobile Payment Rate

Unknown

Virtual Terminal Rate

Unknown

Monthly Fee

Unknown

Payment Gateway Fee

Unknown

Batch Fee

Unknown

Early Termination Fee

Unknown

PCI Compliance Fee

Unknown

Equipment Lease Terms

Unknown

Address Verification Service (AVS)

Unknown

Application Fee

Unknown

Account Setup Fee

Unknown

Gateway Setup Fee

Unknown

Annual Fee

Unknown

Monthly Minimum

Unknown

Statement Fee

Unknown

Digital Financial Group Contract & Terms

There is no information available on the Digital Financial Group website about contracts and terms. But there are also no complaints about them available online.

Contract Length

Unknown

Early Termination Fee

Unknown

Digital Financial Group Setup & Support

 

Digital Financial Group does not indicate how long it might take for a merchant to get set up to begin processing payments. However, the company does say that all POS systems and equipment come to merchants ready to go with all of the software they need. There is no indication of how long the underwriting process is.

Merchants that intend to use a virtual gateway for payment processing may be able to get set up very quickly with the API.

Digital Financial Group posts a phone number and fax number to its sales department on its website. There is also a Contact page that has a form that can be filled out and directed to a specific department for assistance.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Domestic Phone Support (After Hours)
  • Email Support

Digital Financial Group Complaints, Ratings & Reviews

BBB Rating

Digital Financial Group has an A+ rating on the Better Business Bureau website. The company has been accredited since 2013. There are no complaints or reviews posted on the BBB website for DFG.

Other Online Reviews

Other than a few reviews on its Facebook page, there aren’t any other reviews online for Digital Financial Group.

Ratings

BBB

A+ and has been Accredited since 2013. (0 Reviews; 0 Complaints)

Google

N/A

Facebook

No Reviews

Yelp

No Reviews

Reviews

Total Online Reviews

10+

Total Online Complaints

Unknown

Lawsuits

Unknown

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