Best for
Merchants with online businesses that are searching for payment processing and fraud management services.
Specializes in
CyberSource specializes in providing a way for online merchants to process payments and manage fraud to lower chargebacks and increase their monthly revenue. The company assists merchants in scaling globally.
Pricing Summary
Setup Fee: N/A
Monthly Fee: N/A
Swipe Rate: Unknown
Keyed-in Rate: Unknown
Early Termination Fee : N/A
Contract Terms:
CyberSource works with internet-based merchants to offer payment processing solutions through its subsidiary, Authorize.net.
The company was acquired by Visa in 2010 for $2 billion and is working toward being a global contender in the payment processing space.
CyberSource offers an extensive list of accepted payment cards as well as many tools that merchants can utilize to grow and scale their businesses.
CyberSource was founded in 1994 and pioneered online payment and fraud management services for both medium and larger merchants. By 2007, CyberSource had acquired Authorize.net, which resulted in being able to expand to offering services to the largest brands in the world.
In 2010, Visa acquired CyberSource. This gave the company access to a global network of issues and acquirers. It also allowed access to Visa’s security infrastructure.
Payworks joined CyberSource in 2019, which helped to develop a modern customer present payment solution.
CyberSource has offices throughout the United States as well as in Europe, Asia, the Middle East, Africa and Latin America. More than 450,000 merchants around the world utilize the company’s services.
Head Quarters
Foster City, CA, United States
Year Founded
1994
CEO
Michael Walsh
Employees
693
Merchant Provider Risk Tolerance
Backed by Visa.
High level security infrastructure.
Worldwide presence.
Accepts most payment types.
Many value-added services geared toward international commerce.
Limited to eCommerce.
No hardware offered.
No published rates or fees.
Hidden contract terms.
Over 150 customer complaints ranging from deceptive rerouting to frozen accounts.
Hardware & Software
CyberSource does not appear to offer POS systems or credit/debit card terminals. However, the company does offer a robust virtual gateway that is capable of accepting many different types of payments.
Developers can integrate CyberSource payment processing services along with the systems that are already in place through their intuitive API. The company also provides a client library, SDKs in six coding languages, comprehensive sandbox testing and sample code for hundreds of payment use cases.
Value Added Services
Because CyberSource specializes in offering global payment capabilities, the company offers several additional services to its merchants. They include:
Global tax calculations to ensure that merchants remain compliant with taxing and VAT.
Recurring billing services.
Automatic account updates for customers’ credit card data.
Dynamic currency conversion tools.
Small business payment processing solutions through Authorize.net.
Supported Payment Types & Services
CyberSource allows merchants to accept payments through many different methods. These include:
All major and minor globally-offered credit cards.
Aura (Brazil)
Cartes Bancaire (France)
ELO (Brazil)
Hipercard (Brazil)
Mada (Saudi Arabia)
RuPay (India)
Direct debit and ACH payments
Digital wallet payments
eWallet payments
Online bank transfers
Post pay references, which allow customers to make payments at a physical location
Buy now, pay later payments, which allow customers to make purchases and spread their payments out over an agreed period of time.
Discloses All Important Terms
No
Public Pricing Available
No
CyberSource has not published its rates and fees on its website. However, its website does have an FAQ section that mentions mid-qualifed and non-qualified transaction fees. It is possible that the company utilizes a tiered pricing model, which is common, but it is a method that can be easily manipulated.
Pricing Model
Unknown
Swiped Rate
Unknown
Keyed-in Rate
Unknown
Mobile Payment Rate
Unknown
Virtual Terminal Rate
N/A
Monthly Fee
N/A
Payment Gateway Fee
N/A
Batch Fee
N/A
Early Termination Fee
N/A
PCI Compliance Fee
N/A
Equipment Lease Terms
Unknown
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
N/A
Monthly Minimum
N/A
Statement Fee
N/A
There is no information on the CyberSource website that discusses contracts or terms. It is possible that both are variable and based on business type and risk risk level.
Contract Length
Unknown
Early Termination Fee
N/A
While there is no indication of how long it might take to get set up with CyberSource, because developers can easily implement the company’s code into their existing hardware, it is feasible that merchants can be ready to accept payments very quickly.
CyberSource does provide a dedicated page on its website for merchant customer support. Merchants may contact the sales team, connect with customer service through online chat and read about pre-integrated solutions. CyberSource does not list a phone number on its website for customer service.
BBB Rating
CyberSource does not have a profile listed on the Better Business Bureau website and it is not accredited with the BBB. It appears as though complaints are sent to the Authorize.net profile, and there have been 143 complaints that were closed within the last three years.
Some complaints mentioned signing up for Authorize.net and then being rerouted to CyberSource for payment processing services. There is also mention of contacting customer service only to be sent to an agent working at Authorize.net and then back again.
Other Online Reviews
Most other online reviews are found on the Yelp website. There are nine posted and eight of them are 1-star reviews that mention funds getting held for various reasons, such as accounts categorized as high risk or suspicious transactions. Other reviews mention high PCI compliance fees.
BBB
N/A
N/A
N/A
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
Unknown
Lawsuits
No
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