Best for
Businesses of any size operating in the retail, restaurant, and e-commerce industries.
Specializes in
Chase Merchant Services is a top-rated payment processor and POS solutions provider for businesses of all sizes, from international corporations to retail shops, across many industries, including restaurants, and professional services.
Pricing Summary
Setup Fee: $0
Monthly Fee: $0
Swipe Rate: 2.6% + $0.10
Keyed-in Rate: 3.5% + $0.10
Early Termination Fee : $0
Contract Terms:
Chase Merchant Services, formerly known as Chase Paymentech, is the merchant services division of JP Morgan Chase Bank. It has been in existence since 1985. The merchant services division is headquartered in Dallas, Texas, and it is run by Max Neukirchen.
The company's core strengths include high volume processing and no hidden fees.
Chase serves the world's largest brands, new e-commerce start-ups, and thousands of small businesses for more than 25 years, as per its website. The firm is one of the top merchant services providers, with over $1 trillion in annual processing.
Head Quarters
Dallas, Texas
Year Founded
1985
CEO
Max Neukirchen
Employees
2000
Merchant Provider Risk Tolerance
Works with businesses of all sizes.
International businesses accepted.
No account set up fee.
No early termination fee.
No monthly fee.
No pricing information is disclosed on the website.
Free credit card terminal requires a long term contract.
NFC based payments are not available.
Uses telemarketers to market its services.
Not all important terms are disclosed.
Chase Merchant Services promotes the following products on its website:
Countertop Terminals: The firm offers popular countertop terminals from Verifone and Ingenico, which are compatible with Apple Pay, Android Pay, Samsung Pay, and other known digital wallets. It enables merchants to accept all chip-and-PIN and contactless debit and credit transactions. Plus, built-in security to protect customers and businesses from fraud.
E-Commerce Solutions: Whether through the proprietary Orbital Gateway, Hosted Checkout, or any other gateway partners, Chase has flexible processing options for every business. Merchants can accept all debit and credit transactions. Plus, it has 3rd party integrations to accept payments within many popular shopping carts software.
Virtual Terminals: Merchants can access the virtual terminal online and manually enter card information through a secured web portal. It enables accepting major credit and debit card transactions with printed or digital receipts for customers. Plus, merchants can manage refunds, payments and generate reports online using any computer or mobile device.
Discloses All Important Terms
No
Public Pricing Available
Yes
Chase Merchant Services charges debit transactions a swiped rate of 1.99% + $0.15 and credit transactions a swiped rate of 2.99% + $0.15. Plus, a flat rate for both credit and debit transactions that are keyed-in at 2.90% + $0.25.
Pricing Model
Interchange PlusTiered PricingFlat Rate
Swiped Rate
2.6% + $0.10
Keyed-in Rate
3.5% + $0.10
Mobile Payment Rate
Virtual Terminal Rate
Undisclosed
Monthly Fee
$0
Payment Gateway Fee
Undisclosed
Batch Fee
$0.15
Early Termination Fee
$0
PCI Compliance Fee
None
Equipment Lease Terms
24 Month (locked)
Address Verification Service (AVS)
Application Fee
$0
Account Setup Fee
$0
Gateway Setup Fee
Undisclosed
Annual Fee
$0
Monthly Minimum
$0
Statement Fee
$5 for printed statements
Pricing plans on the website indicate that Chase Merchant Services offers month-to-month contracts with no early termination fee (ETF) and direct installation of equipment. The firm also provides an optional free terminal, which comes under a 2-year contract.
Contract Length
Month-to-month
Early Termination Fee
$0
Since 1998, Chase Merchant Services maintains a profile with Better Business Bureau, and it currently boasts a B rating. It is not BBB-accredited, and it has a customer rating of 1 out of 5 (10 reviews).
Moreover, said profile has 37 complaints to report consisting of 26 product problems and 11 billing issues.
BBB
B (37 Customer Complaints)
N/A
N/A
Yelp
1 Star / 47 Reviews
Total Online Reviews
65+
Total Online Complaints
60+
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks