Best for
Medium and large nonprofit organizations in the USA, UK, Canada, or Ireland
Specializes in
CRM, accounting, event ticketing, volunteer management, web hosting, marketing, database software, consulting
Pricing Summary
Setup Fee: $0
Monthly Fee: $0
Swipe Rate: 2.60% + $0.26
Keyed-in Rate: 2.60% + $0.26
Early Termination Fee : None
Contract Terms:
Blackbaud Merchant Services (BBMS) is a private-labeled MSP that processes client transactions using the financial infrastructure of companies Stripe and First Data.
BBMS's parent company, Blackbaud, was established in 1981 and is one of the leading suppliers for software solutions that are specifically catered to nonprofit organizations. Prior to BBMS, Blackbaud supplied nonprofits with donation and transaction processing services via its partnerships with other payment gateways and processors. However, in 2010, Blackbaud Merchant Services (BBMS) was launched as a private-label MSP that uses Stripe and First Data's transaction processing infrastructure. The firm works primarily with nonprofits and a majority of its customer base is comprised of hospitals, educational institutions, and philanthropic organizations.
Head Quarters
Charleston, SC
Year Founded
1983
CEO
Michael Gianoni
Employees
1000
Merchant Provider Risk Tolerance
Zero setup fee.
No monthly fee.
No early termination fees.
Month to month contract.
Supplies software solutions specifically catered to non profit organizations.
Works with medium and large non profit organizations in the United States, Canada, Ireland and the United Kingdom.
Additional software required.
Expensive for low volume non profit organizations.
Weekly payout schedule.
Low risk business tolerance.
BBMS currently offers the following services, as advertised on its official website: BBMS offers its own payment gateway for merchants to process credit card transactions online. A merchant can expect to incur additional costs if they wish to use a different third-party gateway. Processing services are available through BBMS for merchants based in the USA, UK, Canada, or Ireland. BBMS enables clients to accept Visa, MasterCard, American Express, Discover, Diner’s Club International, or Maestro card transactions. Enables merchants to process transactions on-the-go. The mobile app is compatible with iOS and Android devices and can connect to an audio-jack mobile card reader. Blackbaud has also started accepting Apple Pay, Masterpass, and Visa Checkout on some of its platforms.
BBMS Payment Gateway
Card Transaction Processing
BlackBaud MobilePay App
Since BBMS exists as a service within Blackbaud's suite of products, a majority of the company's marketing is focused on current and prospective Blackbaud clients.
Blackbaud does not employ independent sales agents and there are currently no sales or advertising complaints to report against the company.
Discloses All Important Terms
No
Public Pricing Available
No
BBMS created its own, unique pricing model called OneRATE, which exists as a flat-rate pricing model. BBMS clients pay 2.6% + $0.26 per transaction. Blackbaud has a standard chargeback fee of $15 but is recognized for NOT charging the following fees: There are no known separate fees for AMEX or international transactions, which makes BBMS an optimal choice for nonprofits that accept donations or process transactions around the world. BBMS is criticized, however, for its expensive subscription-based software applications. Customer complaints inform us that BBMS's software applications can be expensive, have steep learning curves, and limited compatibility with other third-party software applications.
Pricing Model
Flat Rate
Swiped Rate
2.60% + $0.26
Keyed-in Rate
2.60% + $0.26
Mobile Payment Rate
Virtual Terminal Rate
N/A
Monthly Fee
$0
Payment Gateway Fee
None
Batch Fee
$0
Early Termination Fee
None
PCI Compliance Fee
None
Equipment Lease Terms
Variable
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
$0
Annual Fee
$0
Monthly Minimum
$0
Statement Fee
$0
Blackbaud Merchant Services is unique in that it does not require long-term contracts or charge an Early Termination Fee for its payment processing services. BBMS does, however, contract its software to merchants on a subscription basis with various contract lengths. Potential merchants are advised to thoroughly check the terms of these contracts and request a free trial with BBMS, if possible.
Contract Length
Month-to-month
Early Termination Fee
None
Blackbaud is not a BBB-accredited business but it does currently maintain an "A+" rating on its Better Business Bureau profile. The firm has received 10 complaints during its 36-month operational record. Of those 10 complaints, 7 were regarding billing and collection issues, 2 were for advertising and sales problems, and 1 regarding the company's product or services.
BBB
A-(12 complaints)
N/A
N/A
Yelp
3.5 Stars / 6 Reviews
Total Online Reviews
40+
Total Online Complaints
>10
Lawsuits
2
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