Best for
Small and medium firms looking for card processing via an online shopping cart
Specializes in
BigCommerce primarily focuses on providing merchants with an online shopping cart, sales analytics, inventory management, marketing and SEO assistance, web store creation, and customization.
Pricing Summary
Setup Fee: $0
Monthly Fee: $29.95; $79.95; $299.95
Swipe Rate: N/A
Keyed-in Rate: 2.2% + $0.30 - 2.9% + $0.30
Early Termination Fee : $0
Contract Terms:
Formerly known as 'InterSpire,' BigCommerce or 'Big Commerce' is a merchant account provider based in Austin, Texas.
Situated in 11305 4 Points Dr #300, Austin, Texas 78726, BigCommerce is a renowned e-commerce platform builder since 2009. Brent Belim is the CEO of the company.
It has processed online transactions worth more than $9 billion and power thousands of stores.
Many reputed brands are currently using BigCommerce to host their websites like Ben & Jerry's, Toyota, Ford UK, PayPal Here, etc. These brands are a testament to the excellence of BigCommerce.
BigCommerce is notable for its solid functionality, ease of use, and excellent customer service. Its cart software is user-friendly and cloud-based, which helps merchants sell their products online. Although BigCommerce's primary software may not have enough customizability or advanced features for larger firms, it is still an excellent platform for many merchants.
Head Quarters
Austin, TX
Year Founded
2009
CEO
Brent Bellm
Employees
600
Merchant Provider Risk Tolerance
No setup fee.
No early termination fee.
Gift and loyalty program.
Online shopping cart integration.
No outbound sales staff employed.
Expensive monthly cost.
Limited product customization.
No one-click selling available.
Has an annual fee.
Monthly minimum fee assessed.
BigCommerce already has built-in tools to help merchants do more. Many of the noteworthy features of the platform are as follows:
Discloses All Important Terms
Yes
Public Pricing Available
Yes
BigCommerce provides a 15-day free trial, no credit card or commitment required, so that you can test-drive the platform anytime. Payments are monthly, and there are no termination or setup fees.
There are three pricing plans based on your shop's yearly online sales; this is different from some of the main competitors. If your shop's revenue becomes greater than the specified amount for a plan, you will automatically be upgraded to the next pricing plan. Here are the pricing details:
Standard ($29.95/month)
Plus ($79.95/month)
Pro ($299.95/month)
Pricing Model
Tiered Pricing
Swiped Rate
N/A
Keyed-in Rate
2.2% + $0.30 - 2.9% + $0.30
Mobile Payment Rate
Virtual Terminal Rate
N/A
Monthly Fee
$29.95; $79.95; $299.95
Payment Gateway Fee
2.2% + $0.30 - 2.9% + $0.30
Batch Fee
Undisclosed
Early Termination Fee
$0
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
None
Address Verification Service (AVS)
Application Fee
$0
Account Setup Fee
$0
Gateway Setup Fee
$0
Annual Fee
$12.27 (domain name)
Monthly Minimum
$29.95
Statement Fee
Contracts are optional. While you don't have to opt for a contract on the monthly plans, you can avail a discount of up to 10% if you select a one-year subscription. These types of offers are relatively common among e-commerce platforms. However, we strongly recommend that you take a trial before opting for a full year subscription.
Contract Length
Month-to-month1 Year
Early Termination Fee
$0
BigCommerce has a decent track record of its operations.
Since 2010, the firm has been accredited with the Better Business Bureau (BBB) and is currently showing an 'A+' rating.
Presently, BigCommerce has 35 complaints in the past 36 months.
BigCommerce resolved 11 complaints, while the remaining 24 complaints either did not receive a final verdict from the merchant or were settled to the merchant's dissatisfaction.
BBB
A+ (35 complaints)
N/A
N/A
Yelp
N/A
Total Online Reviews
65+
Total Online Complaints
50+
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks