Bank Transactions Inc. Review

Rates and Fees
60/100
Truth in Advertising
70/100
Consumer Reviews
70/100
Customer Support
70/100
4

Best for

Bank Transactions, Inc. is best for retail, restaurant, gas, grocery, hotel, and e-commerce businesses needing in-person or online credit card processing.

Specializes in

Bank Transactions, Inc. is a reseller for Fiserv and offers credit card processing to all businesses but seems to specialize in retail, restaurant, grocery, hotel, and e-commerce.

Pricing Summary

Setup Fee: $0

Monthly Fee: $25 (Monthly Wireless Fee)

Swipe Rate: 3.50% + $0.13

Keyed-in Rate: 3.50% + $0.13

Early Termination Fee : $299

Contract Terms:

3 Years
Visit Bank Transactions Inc.

Bank Transactions, Inc. started in 2004 as a direct Visa and Mastercard processor. However, the company appears to be a reseller of Fiserv (formerly First Data).

The company provides merchant account services to most business types, including small to large businesses, financial services, government organizations, and sales organizations.

Bank Transactions, Inc. is located in San Diego, California, with Adam Friedman listed as the current CEO.

Bank Transactions Inc. Overview

 

Bank Transactions, Inc. has been in existence since 2004. The company is a reseller for Fiserv, which was previously known as First Data. They claim to offer the highest quality merchant account solutions available.

Located in San Diego, California, the CEO is currently Adam Friedman.

The company has a transparent pricing model and offers three-year contracts. Customer service seems to be outsourced to the parent company, Fiserv.

Although the pricing is higher and contract terms are less favorable than some competitors, Bank Transactions, Inc. has a low customer complaint record which means most of its customers must be satisfied with the service they receive.

It should be noted that Bank Transactions, Inc. is not a direct credit card processor, instead, it uses Fiserv’s card processing network. This is unlikely to affect the service the customer receives, however, it is concerning that the website does not make this relationship clear.

Quick Facts

Head Quarters

San Diego, California

Year Founded

2004

CEO

Adam Friedman - President

Employees

10

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Bank Transactions Inc. Products & Services

 

Hardware and Software

Bank Transactions, Inc. uses Fiserv’s payment network to process all their cashless payments.

They also offer physical equipment for any company as needed which includes POS systems, card readers, and more.

As a merchant account provider for e-commerce stores, they also offer payment gateways and virtual terminals.

Value-Added Services

One of the businesses Bank Transactions, Inc. specializes in is gas stations. One service they offer is pay-at-the-pump.

Supported Payment Types and Services

Bank Transactions, Inc. processes all forms of cashless payments using the payment network of Fiserv.

This includes all major credit cards such as:

Visa
Mastercard
Discover
American Express

As well as online payments, payment apps, checks, gift and loyalty cards.

Bank Transactions Inc. Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Retail Payment Processing
  • Signature Capture
  • Virtual Terminal

Bank Transactions Inc. Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Bank Transactions Inc. Advertising & Sales

 
Bank Transactions, Inc. does use independent sales organizations to market and sell its products.

This is a common practice in the merchant account industry and does have some drawbacks. In the case of Bank Transactions, Inc., they have had some complaints about overly-pushy salespeople, or salespeople who misrepresented the contract so the customer was unhappy with what they received.

In addition to possibly deceptive sales tactics, Bank Transactions, Inc. does misrepresent itself on its website as a direct card processor. In reality, the company uses Fiserv’s payment network to process payments and does not directly process payments itself.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Bank Transactions Inc. Pricing, Rates & Fees

 

Bank Transactions, Inc. offers the same rates as Fiserv.

This includes swiped and keyed in rates of 3.5% plus $0.13, and virtual terminal rates of 1-4.99%.

In addition to the transaction rates, several fees are included in the price structure. These include:

$299 early termination fee
$99 annual fee
$10 monthly statement fee
$0.25 batch fee
$25 chargeback fee
$5 debit access fee

Depending on the plan, businesses may also be on the hook for a PCI Compliance fee or lease payments for equipment.

Bank Transactions, Inc. is fairly upfront about its pricing, however, there are a lot of fees included in the contract which makes it more expensive than some of its competitors.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

3.50% + $0.13

Keyed-in Rate

3.50% + $0.13

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

$25 (Monthly Wireless Fee)

Payment Gateway Fee

Undisclosed

Batch Fee

$0.25

Early Termination Fee

$299

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

$99

Monthly Minimum

$25

Statement Fee

$10

Bank Transactions Inc. Contract & Terms

Bank Transactions, Inc. is a reseller of Fiserv (formerly First Data). The contract they sell is a Fiserv three-year contract. The contract includes a $299 penalty for early cancellation.

Some contracts also include the lease of physical equipment, although it is not clear what the rates are for equipment leases.

Contract Length

3 Years

Early Termination Fee

$299

Bank Transactions Inc. Setup & Support

 

Bank Transactions, Inc. seems to outsource its support to Fiserv, its parent company. There is a phone number and mailing address on their website as well as a contact form.

The website claims every contract comes with a personalized service agent to work with the customer on any potential issues.

They also have an application form on their website that is short and simple to fill out. This makes the process of applying very easy.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Bank Transactions Inc. Complaints, Ratings & Reviews

BBB Rating

Bank Transactions, Inc. has a non-accredited Better Business Bureau profile that has 0 customer reviews or complaints attached to it. Better Business Bureau has not rated their profile as of the writing of this review.

Other Online Reviews

Bank Transactions, Inc. does have some complaints online, mostly about contract terms being misrepresented. Overall, its complaint volume is low for a company of this size.

Most of the complaints may be funneled toward Fiserv as they handle the customer service for Bank Transactions, Inc.

Ratings

BBB

C and is not BBB Accredited. (0 Reviews; 2 Complaints)

Google

3 Stars / 3 Reviews

Facebook

No Recommendations Yet

Yelp

2.5 Stars / 3 Reviews

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

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