Best for
Small, medium, and large-sized POS-based businesses.
Specializes in
EMV and NFC transactions, POS systems, online payment gateways, mobile phone processing, merchant cash advances, and ATM services.
Pricing Summary
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : $350
Contract Terms:
Alpine Payment Systems is a merchant account provider based in Vancouver, Washington, that resells the contracts of First Data, Chase Paymentech, and First American Payment Systems.
Alpine Payment Systems (or just Alpine Payments) was founded in 2007 in Vancouver, Washington. The company was acquired by TouchSuite in July of 2018 but still continues to function as its own brand. The firm exists as an ISO that connects merchant clients with payment processing services administered by First Data, Chase Paymentech, and First American Payment Systems. Robert Ensminger is the firm's current CEO. Alpine Payments is a registered ISO of Wells Fargo Bank in Walnut Creek, California and Fifth Third Bank in Cincinnati, Ohio.
Head Quarters
Vancouver, WA
Year Founded
2007
CEO
Robert Ensminger
Employees
10
Merchant Provider Risk Tolerance
Zero setup fee.
Discloses all important terms.
Domestic telephone support during business hours.
Has a documentation and knowledge base available.
Offers an array of point of sale solutions for merchants.
Three year contract.
Early termination fee.
Public pricing is not available.
Monthly gateway fee.
PCI compliance fee.
Alpine Payments is focused on providing POS hardware and payment services for its merchant clients. With backing from its parent company TouchSuite, Alpine Payments is able to offer an array of POS solutions for merchants including self-ordering kiosks, mobile payment apps, and some additional and undescribed hardware for processing POS transactions.
Alpine Payments conducts a majority of its advertising through independent sales agents and telemarketers. As is common with firms that employ these types of sales tactics, Alpine currently faces numerous complaints for its advertising practices. We have located several reviews in particular that criticize the company's aggressive sales tactics and its tendency to not disclose the full scope of terms for its service.
Discloses All Important Terms
Yes
Public Pricing Available
No
Merchants can expect to see either a variable ETF or an ETF of $350 depending on the specific contract with Alpine Payments. The firm's payment processing services also include a PCI Compliance Fee of $199 and a monthly non-compliance fee of $19.95/month. Alpine Payments charges 2.9% + $0.30 to process transactions. Additional fees include a one-time Gateway Setup Fee of up to $100. Then there is a monthly Gateway Fee of $25/month.
Pricing Model
Interchange Plus
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Mobile Payment Rate
Virtual Terminal Rate
2.9% + $0.30
Monthly Fee
Undisclosed
Payment Gateway Fee
$25 Per Month
Batch Fee
$0.10
Early Termination Fee
$350
PCI Compliance Fee
$199 Per Year
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
Up to $100
Annual Fee
Up to $79
Monthly Minimum
Undisclosed
Statement Fee
Alpine Payments' contracts are administered through First Data, Chase Paymentech, and/or Chase Merchant Services. These contracts include a three-year service agreement with an automatic renewal of 1 year. The contracts vary in the cost of their Early Termination Fee. The Chase Paymentech contract specifies an ETF of $350 while the First Data contract is believed to include a variable ETF.
Contract Length
3 Years
Early Termination Fee
$350
There are currently over 40 negative reviews for Alpine Payments, many of which accuse the firm of being a "ripoff." More specifically, many complaints criticize the company for its high ETFs, expensive equipment lease contracts, and aggressive sales practices. Complaints against the firm have been appearing consistently over the past three years, but representatives from Alpine Payments have addressed and responded to a majority of customer concerns.
BBB
NR (2 complaints)
3 Stars / 61 Reviews
3.4 Stars / Based on the opinion of 5 people
Yelp
N/A
Total Online Reviews
80+
Total Online Complaints
40+
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks