Best for
International merchants who value flexible contracts and want a full-stack solution to payment processing
Specializes in
Global payment processing, omnichannel payments, online payments, marketplace payments, POS equipment and software, integrations
Pricing Summary
Setup Fee: $0
Monthly Fee: $0
Swipe Rate: Interchange + $0.12
Keyed-in Rate: Interchange + $0.12
Early Termination Fee : $0
Contract Terms:
Adyen is an internationally-focused merchant account provider that’s based out of Amsterdam. The company offers online, mobile, and in-person payment processing options and utilizes an interchange-plus pricing model. Adyen works with some of the biggest names in tech, including Microsoft, Pinterest, Uber, Spotify, and eBay.
Adyen says that it was built around the goal of providing “frictionless” payments to merchants at a global scale. The company is especially good for merchants with established businesses who are looking to expand into new markets.
Adyen markets itself as a “full-stack” payment service provider, which means that it handles every aspect of a merchant’s payment processing needs. The company lives up to this with its impressive array of product offerings. Adyen provides omnichannel payments, marketplace payments, POS equipment, POS software, and more.
The company also uses contracts and costs that are favorable towards merchants. Adyen prefers an interchange-plus pricing model and varying rates for different types of payment methods. The company favors a month-to-month contract with no cancellation fee.
Head Quarters
Amsterdam, Netherlands
Year Founded
2006
CEO
Pieter van der Does
Employees
1650
Merchant Provider Risk Tolerance
Global payment processing with local customization options
One of the key differentiating features for Adyen’s service is its ability to process a variety of payment methods at a global scale. The company makes it possible for merchants to expand into new marketplaces without having to worry as much about how they will accept payments in a new currency. Adyen enables merchants to reduce their fees and increase their authorization rates for international transactions.
Omnichannel payments
Adyen also makes it possible for merchants to accept payments anywhere they interact with their customers. For example, the company’s omnichannel payment solutions work in online stores, in mobile applications, and in brick-and-mortar stores. The data collected from all of these channels are then integrated back into a single system to make the reporting process easier.
POS equipment and software
Merchants can also get their POS equipment and software through Adyen. The company has a variety of hardware options available, including portable and handheld options. And merchants who use Adyen have several different POS software to choose from.
Discloses All Important Terms
Yes
Public Pricing Available
Yes
Adyen uses an interchange-plus pricing structure for all of the payments that it processes. Generally, merchants are charged the interchange rate + $0.12 per transaction. But your fees can be a bit higher when you process credit card payments, or Google and Apple Pay transactions through Adyen. For these, Adyen charges a 3.95% rate plus $0.12 per transaction.
The good news for merchants is that Adyen doesn’t charge a PCI compliance fee or any monthly “membership” costs, as many other merchant account providers do. However, the company does have a monthly minimum of $120 or 1,000 transactions.
Pricing Model
Interchange Plus
Swiped Rate
Interchange + $0.12
Keyed-in Rate
Interchange + $0.12
Mobile Payment Rate
Interchange + $0.12
Virtual Terminal Rate
Interchange + $0.12
Monthly Fee
$0
Payment Gateway Fee
Batch Fee
Early Termination Fee
$0
PCI Compliance Fee
$0
Equipment Lease Terms
Variable
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
$0
Annual Fee
Monthly Minimum
$120
Statement Fee
Adyen’s contracts are some of the most merchant-favorable in the industry. The company uses a month-to-month agreement with no early termination fee. So it’s pretty easy for a merchant to try Adyen without having to commit to a long-term deal. Instead, either party is free to cancel the agreement by providing at least 60 days’ notice in writing.
It’s also worth mentioning that Adyen tries to steer clear of high-risk merchants as much as possible. So if a merchant has too many chargebacks in a month, then the company may invoke a contractual right to eliminate the merchant agreement immediately. The threshold for this is typically about 0.5% of the total transaction volume.
Contract Length
Month-to-month
Early Termination Fee
$0
Adyen has received mixed reviews online. The company has an A rating with the Better Business Bureau, a 1.6/5 rating with TrustPilot, and a 4/5 rating with G2. Some of the main themes of negative Adyen reviews include poor customer service, a challenging setup process, and hidden fees.
Positive reviews highlight some of the things that merchants love about Adyen. These reviews tend to focus on the monthly contracts with no termination fees, the company’s international focus, and its helpful customer support staff. Ultimately, the reviews for Adyen are a bit of a mixed bag.
BBB
C, Adyen is not BBB Accredited (1 Review; 3 Complaints)
3.7 Stars / 3 Reviews
N/A
Yelp
N/A
Total Online Reviews
50+
Total Online Complaints
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks