Huntington Merchant Services Review

Rates and Fees
80/100
Truth in Advertising
80/100
Consumer Reviews
80/100
Customer Support
85/100
4

Best for

Merchants in need of payment processing services for in-person, online, and MOTO payments.

Specializes in

Huntington Merchant Services specializes in working with all types of merchants from various industries to provide them with payment processing services. They have worked with restaurants, retail stores, hotels and many others.

Pricing Summary

Setup Fee: N/A

Monthly Fee: Unknown

Swipe Rate: Unknown

Keyed-in Rate: Unknown

Early Termination Fee : Unknown

Contract Terms:

Unknown
Visit Huntington Merchant Services

Huntington Merchant Services is a part of The Huntington National Bank, which was founded in 1866.

Today, the company still operates out of the same location in Columbus, Ohio.

Huntington Merchant Services is currently working with more than 200,000 merchants through collaboration with First Data.

First Data processes over 6 billion transactions each year for this company.

Huntington Merchant Services Overview

 

Huntington Merchant Services is a payment processing company that offers the ability to process many different types of payments, including credit and debit cards, gift cards and checks.

They also offer check processing services, however, certain additional equipment may be needed in order to process these transactions.

Huntington Merchant Services works with various types of merchants in various industries, including delivery, lodging, e-commerce, retail stores, restaurants and many more.

The company was founded in 1866 as The Huntington National Bank, but the institution soon transitioned to using the name, Huntington Bancshares Inc. It is a full-service bank that primarily operates in 11 states.

Quick Facts

Head Quarters

Unknown

Year Founded

1866

CEO

Stephen D Steinour

Employees

Unknown

Merchant Provider Risk Tolerance

Low Risk Businesses

What We Like

Offers support for in-person, online, and MOTO payments.

Specializes in working with businesses in multiple industries.

Offers additional business banking services to its customers.

This company has its team of internal sales professionals.

They offer good customer service and even answer customers’ questions through social media.

What We Don't Like

The company does not provide pricing information online or in any of its marketing materials.

This company has a higher early termination fee than other ISOs.

Huntington Merchant Services charges $25 per month to businesses with no transactions in a given month.

Some reviews mention misleading contract terms.

They may have hidden or undisclosed fees.

Industries Served

  • Online Sellers

Business Types Served

  • Ecommerce
  • Mobile
  • Online

Huntington Merchant Services Products & Services

 

Hardware & Software

Huntington Merchant Services provides merchants with the equipment that has the ability to accept multiple types of payments. They offer point-of-sale terminals for in-person sales and an internet gateway for online sales. The company’s online payment gateway also accepts PayPal and international payments.

Huntington also provides an easy-to-use payment manager that can be used to accept payments by mail or phone. It is easy to set up and use via an existing computer.

Value Added Services

Huntington Merchant Services is a full-service banking provider. The company provides many other services to merchants, including:

Full commercial banking services, including checking and savings accounts.
Mortgage banking services.
Equipment leasing.
Customized insurance brokerage and service programs.
Payroll processing solutions

Supported Payment Types & Services

Huntington Merchant Services has the ability to accept many different forms of payment, including:

All major credit cards (Visa, Mastercard, Discover and American Express)
Debit cards (with the possibility of a cashback option)
Gift cards (standard and custom)
Checks (with the appropriate type of hardware/software)
Mobile checks
EBT

Huntington Merchant Services Payment Processing

  • Cash Transactions
  • Credit Card Processing
  • Debit Card Processing
  • Online Payments
  • Payment Gateway

Huntington Merchant Services Billing & Invoicing

  • Mobile Payments
  • Online Payments

Huntington Merchant Services Advertising & Sales

 
It appears that Huntington Merchant Services hire, train and employ their own dedicated team of sales professionals. They do not work with independent contractors.

The company’s website provides very little information about the equipment they offer and pricing.

Truth in Marketing

Discloses All Important Terms

Unknown

Public Pricing Available

Unknown

Huntington Merchant Services Pricing, Rates & Fees

 

There is also not very much information offered in regards to pricing online. Prospective merchants are encouraged to contact Huntington Merchant Services to get information on pricing. This could be because they work with so many different types of companies, and each one has its own risk profile.

Prospective merchants can obtain a fully-disclosed quote through CardFellow, which is a free service that will allow them to compare merchant account providers.

According to some online reviews, there is an early termination fee of $500. Transaction fees can also be as high as 3.5-4%. Huntington Merchant Services charges $25 a month if a merchant does not have any transactions in a given month.

Pricing at a Glance

Pricing Model

Unknown

Swiped Rate

Unknown

Keyed-in Rate

Unknown

Mobile Payment Rate

Unknown

Virtual Terminal Rate

Unknown

Monthly Fee

Unknown

Payment Gateway Fee

Unknown

Batch Fee

Unknown

Early Termination Fee

Unknown

PCI Compliance Fee

Unknown

Equipment Lease Terms

Unknown

Address Verification Service (AVS)

Unknown

Application Fee

Unknown

Account Setup Fee

N/A

Gateway Setup Fee

Unknown

Annual Fee

Unknown

Monthly Minimum

Unknown

Statement Fee

Unknown

Huntington Merchant Services Contract & Terms

Huntington Merchant Services also does not provide any information on its website regarding contracts and terms. Again, this could primarily be due to the fact that they work with so many different types of merchants and contracts and terms can vary based on a business’ risk profile.

This information may be able to be obtained by getting a quote through CardFellow.

Contract Length

Unknown

Early Termination Fee

Unknown

Huntington Merchant Services Setup & Support

 

Huntington Merchant Services is not clear about how long it takes to get set up and ready to process payments. There is typically an underwriting process that must take place, but there is no indication of how long that process might take.

For customer service, merchants can call the company’s phone number for assistance or reach them through the chat feature they offer on their website. There is no indication that merchants have their own dedicated customer service professionals to assist with technical difficulties or other issues.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (After Hours)
  • Email Support

Huntington Merchant Services Complaints, Ratings & Reviews

BBB Rating

Huntington National Bank has been accredited by the Better Business Bureau since 1921. They have been in business for 155 years and have maintained an A+ rating on the BBB website.

There are many complaints from customers listed on the BBB website. However, all of those complaints appear to have been addressed and resolved satisfactorily by the company.

Other Online Reviews

There are very few reviews for Huntington Merchant Services online. Reviews are mixed and they mention high and hidden fees, contracts that might be misleading and cancelation fees that are higher than what many other payment processors charge.

There are no Facebook or Google reviews, and other websites that offer reviews are also silent about the services of Huntington Merchant Services. At a quick glance, it appears they are active on social media and quickly respond when a merchant has a question and leaves a comment on a post.

Ratings

BBB

N/A

Google

N/A

Facebook

Unknown

Yelp

N/A

Reviews

Total Online Reviews

Unknown

Total Online Complaints

Unknown

Lawsuits

Unknown

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