Best for
Retail and Mobile
Specializes in
User support, Debit and Credit card processing, POS equipment, Sales Reporting and Analytics, Card Processing, Real-time Inventory.
Pricing Summary
Setup Fee: $69
Monthly Fee:
Swipe Rate: 2.90% + $0.30
Keyed-in Rate: 2.90% + $0.30
Early Termination Fee : $95 to $495
Contract Terms:
Capital One Merchant Service is a subdivision of the Capital One bank and operates via WorldPay, a common merchant service provider.
Capital One Merchant Service was incorporated as a subsidiary of the Capital One Bank with the sole purpose of providing services, business solutions and merchant accounts to small businesses.
For merchant services, Capital One partners with popular merchant service provider WorldPay. This means that merchants and small business owners will not deal directly with Capital One for the services.
Capital one as a banking institution was founded in 1994. The company focuses on private banking, and through other divisions, consumer credit service.
Head Quarters
1680 Capital One Dr, McLean, VA.
Year Founded
1994
CEO
Richard Fairbank
Employees
50000
Merchant Provider Risk Tolerance
Does not advertise deceptive rates.
Its marketing strategy is clear.
Provides detailed accounting reporting.
Monitors for fraud.
Provides a gift and loyalty program.
Set up fee.
Early termination fee.
Three year contract term.
Works with small businesses.
Merchants and small businesses do not deal directly with capital one.
Capital One as a merchant service provider helps small businesses in treasury management through products and services such as credit loyalty, debit and gift card payments via the internet, fax or a mobile application.
They also have solutions for card acceptance issues, such as a detailed account reporting and careful monitoring of fraud.
Discloses All Important Terms
No
Public Pricing Available
No
Capital One’s pricing and fees vary, depending on the merchant service provider. With WorldPay, its recognized merchant service provider, there is a three-year deal with an automatic renewal of one year if the merchant does not provide a written withdrawal notification within the final three months of the contract.
There is a termination fee that ranges from $95 to $495 dollars depending on when the cancellation occurs during the contract.
Capital one charges a PCI compliance fee within the range of $15 to $25 per month, however, this fee is more than the average in the banking industry. The annual fee is $69.
Capital one has a point of sale equipment lease locked in at 12 to 48 months. The monthly charge for equipment lease depends on a merchant’s credit score. WorldPay also provides the option of buying the equipment at the end of a leasing period.
Pricing Model
Tiered Pricing
Swiped Rate
2.90% + $0.30
Keyed-in Rate
2.90% + $0.30
Mobile Payment Rate
Virtual Terminal Rate
$5.75
Monthly Fee
Payment Gateway Fee
Batch Fee
Early Termination Fee
$95 to $495
PCI Compliance Fee
$15-$25 per month.
Equipment Lease Terms
12-48 months (locked)
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$69
Gateway Setup Fee
Annual Fee
Monthly Minimum
Statement Fee
WorldPay determines capital One’s contract and terms and they offer a 3-year contract with a termination fee of $95 to $495.
Contract Length
3 Years
Early Termination Fee
$95 to $495
In total Capital One merchant services has less than ten complaints available online, most of which have to do with now-defunct spark pay.
Also, just like other merchant service providers with processing applications and basic signup procedures, there is a common issue of withholding funds.
Also, WorldPay as a partner has more than one hundred complaints online, but none of these concerns the services it produces for Capital One.
BBB does not have ratings for Capital One Merchant Services as a subsidiary of the bank, but the Capital One bank has a rating of A+ on the platform, and it is accredited on the platform.
BBB
A+ for Capital One Bank.
Yelp
Total Online Reviews
Total Online Complaints
10
Lawsuits
N/A
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks